Practice Administrator - Virginia Eye Consultants

Eye Care Partners•Norfolk, VA

About The Position

The Practice Administrator oversees the daily operations, financial performance, and team development of Virginia Eye Consultants. The role focuses on delivering an exceptional patient experience, maintaining operational efficiency, and supporting practice growth. The administrator supervises office staff and manages scheduling, training, coaching, performance management, and daily operations, while working with regional leadership and HR on recruitment, employee relations, and workforce planning. The position is based in a clinical/office setting and may require travel between locations. Occasional exposure to blood, bodily fluids, and cleaning agents may occur. Standard office equipment and computer systems are used regularly, and PPE is required as appropriate.

Requirements

At least 5 years of healthcare office management or related leadership experience.
Experience in practice growth, strategic planning, and marketing.
Strong financial and operational management skills.
Experience building relationships with referral sources, payers, and key stakeholders.
Strong leadership, communication, and problem-solving skills.
Ability to analyze data and drive operational improvements.
Patient-focused with a commitment to team development and customer service.
Ability to travel between locations as needed and work flexible hours, including occasional weekends.
Proficiency in Microsoft Office applications.
Must meet background check and employment eligibility requirements.
High school diploma or GED required.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Management, or a related field.

Responsibilities

Lead daily practice operations, including staffing, scheduling, meetings, inventory, ordering, reporting, and training.
Drive practice growth through strategic initiatives, marketing efforts, and expansion opportunities.
Monitor market trends and implement business strategies to improve performance.
Manage financial operations, including budgeting, reporting, billing oversight, and asset management.
Analyze operational metrics and develop action plans to improve efficiency, productivity, and profitability.
Coach, develop, and motivate team members to achieve performance and patient service goals.
Partner with regional leadership and HR on recruitment, employee relations, and workforce planning.
Ensure compliance with HIPAA, company policies, and safety standards.
Foster a positive, patient-focused culture centered on teamwork and accountability.
Directly supervise office staff and oversee scheduling, training, coaching, performance management, and daily operations.
Provide ongoing feedback, accountability, and development to support individual and team success.
Perform other duties as assigned.