Practice Administrator

AQUA DERMATOLOGY MANAGEMENT LLC•Miami, FL

About The Position

ENSO Plastic Surgery, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. The Practice Administrator is responsible for the day-to-day clinical and business operations of the office-based surgery center. The Practice Administrator is responsible for ensuring that best practices are identified, implemented, monitored and adapted in all business areas.

Requirements

Bachelor’s degree from a four-year college or university plus 5-10 years of relevant experience and/or training; or equivalent combination of education and experience.
OR
Master’s degree or equivalent plus 3-5 years of relevant experience and/or training; or equivalent combination of education and experience.
Must be bilingual in Spanish.

Responsibilities

Facility management oversight to ensure a safe and enjoyable environment for all patients, visitors, healthcare providers and staff
Patient scheduling oversight to ensure patient and staff time are respected and used effectively
Super user for practice systems
Ensure ongoing compliance with all regulatory requirements
Uphold and enforce compliance with HIPAA Privacy and Security requirements
Create opportunity and accountability for strategic planning to ensure business growth opportunities are pursued appropriately
Attend relevant conferences as appropriate
Directly handles complex problems ranging from public relations to safety concerns. Ensures that staff and providers are providing quality care based on patient feedback from surveys and internal quality control measures. Maintain quality assurance with all clinical guidelines through monthly review and communication of areas of risk/opportunity at the quarterly risk management meeting.
Maintains knowledge of the informal and formal Company goals, standards, policies, and procedures, which may include some familiarity of other institutions or practices; is sensitive to the interrelationship of both people and functions within the Company. Ensures staff are adhering to Company policy.
Monthly inventory reconciliation and escalation of material discrepancies.
Timeliness, integrity and monthly reporting on each area relevant to patient intake, billing processes, timely complete of accurate and complete charts, collections and necessary adjustments
Daily financial reconciliation and cash management
In collaboration with AQUA Dermatology leadership, negotiation to reduce costs while maintaining or improving service and quality
Payroll and labor management
In collaboration with AQUA Derm HR, recruitment, on-boarding, staff development, counseling, coaching and annual reviews
Coordinate credentialing with AQUA credentialing department
Maintain employment records and ensure accurate job descriptions are on file for relevant staff roles
Annual policy and Procedure manual maintenance to support OBS registration requirements
Establish and maintain staffing communication cadence through standing meetings
Coordinate marketing efforts with AQUA Dermatology and any relevant contracted third-party marketing agencies to support operational and growth goals
Plan, coordinate, and manage events for non-surgical services
Community, Corporate and Professional outreach
Manage internal and cross-departmental marketing
Quarterly review of Cosmetic Consult and Conversion effectiveness using both Provider and Coordinator specifics
Perform other duties and special projects on an as needed basis, as assigned