Practice Administrator - Urgent Care, West / Northwest

IU Health • Indianapolis, IN

7d • Onsite

About The Position

Indiana University Health is seeking individuals who embody values of excellence, compassion, teamwork, and purpose to join their leadership team in the role of Practice Administrator - Urgent Care. This newly created role serves as the operational leader for a portfolio of urgent care clinics, ideal for an experienced healthcare leader passionate about developing teams, driving operational excellence, and enhancing the team member and patient experience. The Practice Administrator will oversee day-to-day operations, performance, and strategic priorities across multiple urgent care locations within an assigned territory. This role requires significant autonomy and ownership, focusing on building strong clinic leadership, advancing key organizational initiatives, and ensuring high-quality care, service excellence, employee engagement, and operational performance. Success requires a visible presence in the clinics, strong business and operational acumen, and the ability to lead effectively through change. This is an opportunity to shape a new leadership structure, create lasting impact, and improve outcomes for patients, providers, and team members.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required.
• 7-10 years of progressive healthcare leadership experience required.
• Minimum of 5 years of leadership experience in an ambulatory or outpatient setting.
• Minimum of 3-5 years managing physician practice operations.
• Strong knowledge of healthcare operations, care delivery models, financial management, regulatory requirements, and healthcare legislation.
• Experience utilizing benchmarking data and industry best practices to drive operational improvement.
• Proficient with healthcare technology systems and business applications.
• Ability to occasionally lift, move, or carry objects up to 50 pounds as needed.

Nice To Haves

• Master of Healthcare Administration (MHA) or Master of Business Administration (MBA) preferred.

Responsibilities

• Oversee the day-to-day operations, performance, and strategic priorities across multiple urgent care locations within an assigned territory.
• Build strong clinic leadership.
• Advance key organizational initiatives.
• Ensure high-quality care, service excellence, employee engagement, and operational performance.
• Maintain a visible presence in the clinics and be accessible to clinic leaders, providers, and team members.
• Support a seven-day urgent care operation, including occasional early-morning, evening, weekend, or holiday needs.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways, such as advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager