PRAC Clinic Manager

SCA Health•Mishawaka, IN

About The Position

The PRAC Clinic Manager oversees, leads, and administers the daily clinical operations of South Bend Orthopaedics’ physicians’ practices. The role is responsible for ensuring outstanding patient care and developing and motivating managers to support the highest quality of care. The position works with the Executive Director on strategic goals and business plans, partners with Compliance to maintain regulatory compliance, and plans the clinic budget and approves team payroll. The role recruits, trains, supervises, and evaluates clinical staff; develops clinical protocols and policies; monitors patient outcomes, quality metrics, and satisfaction; and addresses patient concerns. It also identifies process improvements, reviews department performance, ensures appropriate staffing and documentation, resolves operational problems, and communicates goals and performance expectations across teams. The work takes place in a combination of office and clinic settings and may require moving between clinic locations on short notice. The role requires an RN degree and at least five years of experience managing a clinic or medical practice. The listed salary range is USD $72,800 to $110,000 per year.

Requirements

RN degree.
At least five years of work experience managing a clinic or medical practice.
Ability to handle confidential information and comply with HIPAA guidelines.
Ability to adhere to ethical standards and applicable state and federal laws.
Excellent analytical skills and sound judgment in decision-making.
Strong leadership and management skills.
Strong communication and interpersonal skills when working with clinical staff and patients.
Problem-solving skills for administrative issues and conflicts.
Knowledge of medical practice operations.
Ability to delegate and supervise tasks.
Understanding of budgeting, resource planning, and evaluation procedures.
Proficiency with Microsoft Office tools, including Excel, Word, and PowerPoint.
Experience using department computer systems such as Athena.
Clear communication skills and the ability to establish and maintain cooperative relationships.
Emotional maturity to react calmly to emergency situations and stability in highly stressful situations.
Ability to balance multiple demands and meet deadlines.
Ability to communicate effectively in written, oral, and nonverbal forms with directors, supervisors, physicians, and team members.
Manual dexterity and ability to use a computer keyboard, calculator, fax machine, copy machine, and other office equipment.
Ability to use computer equipment and to walk, sit, stand, use hands and fingers, reach with hands and arms, and stoop, kneel, or crouch.
Ability to lift up to 20 pounds from the waist and extend arms to reach overhead and lift up to 15 pounds.
Ability to walk through clinics, interact with employees, and mobilize between locations on short notice.

Responsibilities

Lead, plan, organize, and coordinate the day-to-day clinical operations of SBO.
Develop and implement clinical protocols, guidelines, and best practices for orthopedic care.
Monitor patient outcomes and quality metrics to support excellent care.
Recruit, hire, train, and supervise clinical staff.
Conduct performance evaluations and provide feedback to staff.
Foster a positive work environment and promote professional development opportunities.
Assist the Executive Director in developing and implementing long- and short-term strategic goals and business plans.
Identify process-improvement opportunities and implement solutions to improve efficiency and productivity.
Work with the Compliance team to maintain clinical compliance with governmental regulations.
Ensure departments have sufficient and qualified personnel.
Ensure clinical operations and practice-related documentation comply with state and federal laws.
Address patient concerns and complaints in a timely and compassionate manner.
Monitor patient satisfaction and implement strategies to improve the patient experience.
Develop goals and objectives and establish and implement policies and procedures for SBO.
Review department performance and make changes as needed to improve services.
Present and explain goals to teams and supervisors and review whether goals were met.
Assist in formulating, interpreting, and carrying out practice policies, procedures, and protocols.
Resolve clinical operational problems and maintain open communication with staff to support productivity.
Handle confidential information and comply with HIPAA guidelines and SBO standards.
Plan the clinic budget and approve team payroll.
Move between clinic locations on short notice as needed.