PPS Administrator - Administrative Assistant

Penn Power Group, LLC•Buffalo, NY

About The Position

The PPS Administrator is responsible for supporting customer relationships and coordinating administrative and service operations for the customer base. The role works with internal teams, monitors third-party systems, and helps improve CRM and Field Service platforms. It tracks open additional and emergency service orders, supports departmental financial goals and best practices, and collaborates with managers and staff to build a team atmosphere. The position coordinates parts prioritization and ordering with the parts department, communicates long-lead-time parts to scheduling, reviews PMA scopes and targets with a manager, and plans and communicates the after-hours on-call list for the market area. The role is also responsible for payroll and for maintaining accurate, thorough records, including service information and oil sample results.

Requirements

Minimum high school diploma.
At least two years of experience working in a scheduling capacity in a heavy-duty diesel or power generation repair business.
Good recordkeeping skills.
Accuracy and thoroughness in handling equipment information, including service records and oil sample results.
Concentration in Microsoft products.

Nice To Haves

Two-year associate degree or equivalent, or five years of similar work experience.
Experience with AS/400.
Experience with certified payroll.
Office management experience.

Responsibilities

Build and foster strong relationships with customers.
Develop good working relationships with internal teams and team members.
Monitor and maintain third-party systems.
Ensure continued improvements to CRM and Field Service platforms for the customer base.
Monitor and report the status of open additional and emergency service orders to customers.
Monitor and develop best practices to maintain departmental financial goals.
Promote a team atmosphere with other managers and staff.
Work with the parts department to prioritize and order required parts in a timely manner.
Communicate parts with long lead times to the scheduling department.
Review PMA scopes and targets with a manager to ensure proper pricing and execution.
Plan, communicate, and execute the after-hours on-call list for the market area.
Handle payroll.
Maintain accurate and thorough records, including service records and oil sample results.