Powersports Service Advisor

Young Powersports of Missoula Montana•Missoula, MT

22h•Onsite

About The Position

The Young Automotive Group is seeking a Service Advisor for its Young Grizzly Harley-Davidson / Powersports dealership in Missoula, Montana. The Service Advisor acts as the liaison between customers and service technicians, ensuring clear communication and outstanding service throughout the repair process. The role requires strong interpersonal skills, automotive knowledge, and a commitment to exceptional customer service. The organization describes itself as large but family-owned and people-first, with opportunities for career growth and long-term employment. Qualified candidates may receive a relocation or sign-on bonus. Full-time employees have access to on-site medical options and employee pricing and family discounts across Young Automotive Group products.

Requirements

Passion for powersports and growth.
History of solid and successful employment, with good references.
Proven track record of providing exceptional customer service.
Clean driving record.
Ability to pass a background check and drug screen.

Nice To Haves

Sales skills and experience are preferred.
Experience with brands such as Harley-Davidson, Honda, Yamaha, Polaris, Beta, and Husqvarna is a plus.

Responsibilities

Schedule service appointments and gather customer and vehicle information.
Accurately document customer concerns and prepare repair orders.
Advise customers on recommended maintenance and additional service needs.
Provide clear estimates for labor and parts, obtaining approval for additional repairs.
Monitor repair progress and keep customers informed about updates, timelines, and costs.
Explain completed repairs and review all charges with customers.
Maintain accurate service records, pricing guides, and department forms.
Handle customer phone inquiries and help ensure a high-quality service experience that minimizes repeat repairs.