Powersports Service Advisor

Young Powersports of Morgan•Morgan, UT

19h

About The Position

Young Powersports, part of The Young Automotive Group, is seeking a Service Advisor to serve as the liaison between customers and service technicians. The role involves communicating with customers throughout the repair process and delivering an outstanding service experience. It requires strong interpersonal skills, automotive knowledge, and a passion for customer service. The organization describes itself as a large company with a family-owned, people-first culture and opportunities for career growth. Full-time employees receive benefits, including on-site medical options, employee pricing, and family discounts across Young Automotive Group products.

Requirements

Passion for Powersports and growth.
History of solid and successful employment, with good references.
Proven track record of providing exceptional customer service.
Clean driving record.
Ability to pass a background check and drug screen.

Nice To Haves

Sales skills and experience are preferred.
Experience with brands such as Harley Davidson, Honda, Yamaha, Polaris, Beta, and Husqvarna is a plus.

Responsibilities

Schedule service appointments and gather customer and vehicle information.
Document customer concerns accurately and prepare repair orders.
Advise customers on recommended maintenance and additional service needs.
Provide clear labor and parts estimates and obtain approval for additional repairs.
Monitor repair progress and update customers about timelines and costs.
Explain completed repairs and review charges with customers.
Maintain accurate service records, pricing guides, and department forms.
Handle customer phone inquiries and help deliver a high-quality service experience that minimizes repeat repairs.