Power Generator Field Service Coordinator

H O PENN MACHINERY•New York, NY

1d•$65,000 - $80,000•Hybrid

About The Position

This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.

Requirements

Minimum 2 years’ experience in coordinating labor schedules, union labor preferred
2 years of technical experience (mechanical or electrical) preferred
Experience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred
Strong computer skills and comfortable with new technology to manage service communications and related business processes
Strong communication and organization skills
Clean & valid driver’s license required
This position requires off-hour on-call availability (by phone only), including weekends and holidays
If based in Medford, occasional travel to Bronx location as needed

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value.
Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
Maximize technician utilization by effectively scheduling, planning, and assigning work
Coordinate resources required for technicians, including parts and tooling
Perform and assist Power Systems Service Manager with service processes.
Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
Review completed work orders for accuracy and proper warranty information in preparation of invoicing
Collaborate with Power Systems Service team.
Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
Communicate additional work required from CSA inspections to sales reps
Act as a back-up to Billing Clerk for payroll