POSTPARTUM PCA/Unit Coordinator BWH

Mass General Brigham • Boston, MA

1d • $27 • Onsite

About The Position

The Brigham and Women's Hospital, Inc. is seeking a POSTPARTUM PCA/Unit Coordinator to join their team. This role functions in a dual capacity, providing direct and indirect patient care as a Patient Care Associate (PCA) and offering administrative and operational support as a Unit Coordinator (UC). As a PCA, you will support the Registered Nurse (RN) with clinical tasks such as glucometry, EKGs, phlebotomy, and vital signs, while also responding to patient and family needs. As a UC, you will handle tasks like answering phones, scheduling tests, maintaining medical records, coordinating discharges, and preparing diet sheets, all while maintaining a professional and friendly demeanor and ensuring the smooth operation of the unit.

Requirements

• High School Diploma or Equivalent preferred
• Basic Life Support [BLS Certification] - preferred
• Nursing Assistant [LNA - New Hampshire] - preferred
• Healthcare experience 1-2 years required
• Ability to multitask and handle stress crisis situations effectively.
• Demonstrated knowledge of medical terminology required.
• Demonstrated typing skills and computer experience required.
• Good interpersonal, organizational, and oral and written communication skills required.
• Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self according to Safe Patient Handling Guidelines.

Responsibilities

• Assists patients with activities of daily living (ADLs), including bathing, feeding, toileting, dressing, and grooming.
• Prepares and sets up patients for meals and snacks and assists patients during meals.
• Anticipates and adapts ADL care to the unique needs of each patient within the plan of care.
• Maintains familiarity with expected patient outcomes and recognizes situations requiring RN notification.
• Maintains thorough understanding of activity and equipment within the working environment, including precautions.
• Measures and records non-invasive vital signs and patient weights.
• Performs EKGs in accordance with Hospital/Departmental standards.
• Performs glucometry procedures in accordance with Hospital policies and procedures.
• Collects and records patient data, including intake/output, glucometry, and guaic check.
• Assists patients with physical therapy, deep breathing, coughing, and ambulation.
• Completes procedure setup and clean up, and assists during procedures, including infant circumcision.
• Performs simple dressing changes on patients.
• Functions as a patient observer under the direction of the registered nurse.
• Performs unit-specific clinical duties, including chest physical therapy and placing patients on telemetry.
• Performs phlebotomy procedures in accordance with Hospital policies and procedures.
• Performs fingerstick procedures in accordance with Hospital policies and procedures.
• Assists with specimen collection.
• Ensures that patient and family members are attended to in a caring and attentive manner, responding promptly to needs.
• Works cohesively as a member of the patient care team, anticipating needs.
• Establishes and maintains a positive relationship with each patient, family, and team member.
• Answers call lights and responds to patient requests promptly.
• Consistently maintains confidentiality/privacy of all patients.
• Maintains hospital service standards.
• Escorts patients/families upon discharge from the unit.
• Ensures that patients have full instructions of home care or needs post-discharge.
• Transports patients and/or equipment to other areas of the hospital, when needed.
• Maintains patient rooms, including changing bed linens.
• Orders and maintains non-perishable supplies in unit nourishment station and food cabinets.
• Greets all patients and families and provides a complete unit orientation.
• Responds to initial questions from family members and patients.
• Answers, coordinates, and manages all phone calls to the unit.
• Places pages and phone calls upon request of clinical staff.
• Coordinates all paperwork coming onto the unit, including fax referrals.
• Prepares and maintains all patient medical records in a neat and orderly manner.
• Schedules all patient diagnostic tests, appointments, and consults.
• Arranges patient escort and transport services.
• Coordinates all logistics of patient discharge, including family notification, transportation, equipment, prescriptions, and follow-up appointments.
• Performs clerical duties to admit, transfer, and discharge patients.
• Prepares all diet order sheets and submits for approval.
• Acts as a liaison and assists in problem-solving with ancillary services and other departments.
• Provides back-up coverage for patient transport, including escorting discharge patients/family.
• Monitors and ensures that Advance Care Directives are up to date and in the patient chart.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums
• Bonuses as applicable
• Recognition programs

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED