Post Surgical Service Technician
About The Position
OrthoCarolina is seeking a Post-Surgical Service Technician to deliver physician-ordered equipment, train patients in its use, and offer additional products as needed, such as custom orthotics and ligament bracing. The technician communicates patients’ co-insurance amounts and collects co-pays, follows up to ensure satisfaction, and arranges pickup of rental items. The role works closely with the Post-Surgical Sales Manager to support customer satisfaction. The schedule is 6 a.m. to 2 p.m., though hours may vary. On-call duty is required every 6–7 weeks, and travel is required. The technician travels to patients’ homes, hospitals, nursing homes, and PT/OT clinics.
Requirements
- B.A. or B.S.
- Travel is required.
- On-call duty every 6–7 weeks is required.
Responsibilities
- Provide patients and their families with thorough instructions on how to use equipment.
- Pick up equipment in a timely manner.
- Travel to patients’ homes, hospitals, nursing homes, and PT/OT clinics.
- Call patients before surgery to describe their ordered products and explain their financial responsibilities.
- Collect co-insurance payments from patients.
- Deliver physician-ordered equipment and train patients in its use.
- Offer additional products as needed, such as custom orthotics and ligament bracing.
- Follow up with patients to ensure satisfaction and arrange pickup of rental items.
- Work closely with the Post-Surgical Sales Manager to ensure customer satisfaction.
Benefits
- Paid company holidays
- Wellness programs
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
