Post Surgical Service Technician
About The Position
OrthoCarolina is seeking a Post-Surgical Services Technician to deliver physician-ordered equipment and train patients and their families in its use. The technician may offer additional products, such as custom orthotics and ligament bracing, and communicates patients’ co-insurance amounts and collects co-pays. The role includes following up to ensure patient satisfaction and arranging pickup of rental items. The technician works closely with the Post-Surgical Sales Manager to support customer satisfaction. The schedule is Monday through Friday, 6 a.m. to 2 p.m., though hours may vary. On-call duty is required every 6–7 weeks, and travel is required, including travel to patients’ homes, hospitals, nursing homes, and PT/OT clinics.
Requirements
- A B.A. or B.S. is listed under Education.
Responsibilities
- Deliver equipment ordered by physicians and provide thorough instructions to patients and their families on its use.
- Pick up equipment in a timely manner and arrange pickup of rental items.
- Travel to patients’ homes, hospitals, nursing homes, and PT/OT clinics.
- Call patients before surgery to describe ordered products and explain their financial responsibilities.
- Communicate co-insurance amounts and collect co-pays and co-insurance payments.
- Offer additional products as needed, such as custom orthotics and ligament bracing.
- Follow up with patients to ensure satisfaction with products.
- Work closely with the Post-Surgical Sales Manager to ensure customer satisfaction.
Benefits
- Paid company holidays
- Wellness programs
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
