Post Recovery Representative 10am-7pm (Hybrid) Indy

900Work • Indianapolis, IN

12d • Hybrid

About The Position

The Post Recovery Representative handles a high volume of inbound calls, serves as a process expert for callers, and provides timely and effective assistance. The role is responsible for accurate and timely reporting of repossessions to clients, meeting client post-repossession requirements, and supporting partnered departments with administrative tasks. The position is hybrid and based in Indianapolis, Indiana. Workdays and hours vary according to business needs; evening and weekend work may be required.

Requirements

• At least one year of customer service and/or administrative experience in an office-related industry.
• Phone experience, including the ability to answer and complete multiple phone lines.
• Type at least 40 words per minute.
• Professional phone demeanor.
• Excellent verbal communication skills.
• Detail-oriented, efficient, and accurate data typing and research.
• Experience working with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Associate degree or equivalent from a two-year college or technical school.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Handle calls about post-recovery matters, including scheduling release and redemption, answering questions, and managing escalations.
• Report repossessions from third-party service providers to the applicable client by email or in the client's system of record, accurately and on time.
• Obtain client-required forms for each repossession to meet service-level requirements and timelines.
• Schedule vehicle releases through inbound calls and coordinate pickup, paperwork, and responses to questions through outbound calls.
• Manage lot inventory, including redemption and transport releases, and follow up with agencies to maintain accurate inventory of vehicles on the lot.
• Handle contested repossessions to ensure the vehicle take-back process is completed efficiently and accurately.
• Prepare analytical repossession reports for clients.
• Ensure timely and appropriate communication with clients.
• Answer phones and provide customer service.
• Support partnered departments with necessary administrative tasks.

Benefits

• Competitive compensation package
• Medical benefits
• Dental insurance
• Vision insurance
• 401(k) with company match
• Pet insurance
• Legal services
• Employee Assistance Program
• Annual incentive bonuses
• Paid time off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree