Post Issue Process Representative

Athene • West Des Moines, IA

1d

About The Position

Athene is looking to hire dynamic individuals to join our Post Issue Processing team! We are looking to hire multiple individuals to provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner. No annuity experience required...we'll provide in-depth training and tools needed to be successful in this role! If you're looking to get your career started in the financial services industry, we encourage you to apply today!

Requirements

• 1+ years of customer service experience required.
• Ability to navigate multiple computer systems with minimal assistance required.
• Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.

Nice To Haves

• College degree preferred, but not required. Military experience will be considered in lieu of formal degree.
• Knowledge of annuity products and annuity contract regulations preferred.

Responsibilities

• Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
• Provides information or explanations of our products, along with terms and conditions of our policies
• Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
• Formulates correspondence with customers through both verbal and written methods
• Takes initiative to be a solution seeker

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree