Post-Event Janitorial Manager

ABM US • Austin, TX

9d

About The Position

The Post Manager is responsible for the day-to-day operation and administrative activities at multiple buildings within the district. The role leads Supervisors to ensure conformance to contract requirements, develops and implements cost-control measures and service standards, and oversees inspections, quality control, and inventory of equipment and supplies for assigned buildings.

The manager works with the Project Manager to plan timely, cost-effective service delivery; maintains customer relationships and resolves inquiries or complaints; identifies issues and escalates them; and supports additional service sales and customer retention. The role also supports frontline personnel, identifies training needs, recommends staffing levels, assists with hiring and evaluation, and enforces company and client policies through coaching and mentoring.

The stated schedule is 10 p.m., Monday through Sunday, with nights and weekends depending on the event schedule. Flexibility to respond to urgent client requests during evenings and weekends is required when necessary.

Requirements

• 1–2 years of supervisory experience.
• 1–2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA-required processes.
• Intermediate-level proficiency with Microsoft programs.
• Valid state driver's license for business travel.
• Excellent personal organization, planning, follow-up, and attention to detail.
• Ability to anticipate problems and proactively implement preventative action plans.
• Flexibility to respond to urgent client requests during evenings and weekends when necessary.
• Technical ability to use MS Office Suite, smartphones, the internet, and other job-related applications.
• Excellent verbal and written business communication skills.
• Strong relational skills and experience working in a union environment.
• Understanding of service-industry practices, processes, and trends.
• A passion for serving others and helping them succeed.

Nice To Haves

• Bilingual in Spanish and English.

Responsibilities

• Work with the Project Manager to develop work plans that provide services in a timely, cost-effective manner and meet contract provisions.
• Provide customers with information about additional services available from ABM.
• Respond to customer inquiries and discuss and resolve complaints or feedback.
• Maintain regular customer contact to ensure services meet contract requirements and promote customer retention.
• Inform the Project Manager about work status, potential issues, and recommended actions.
• Keep the Project Manager informed of business issues affecting project effectiveness and promptly escalate serious issues.
• Increase billable services and provide additional or periodic services (TAG work) that add value to customers.
• Deliver excellent customer service to support customer retention, service delivery, and service sales.
• Report accidents and property damage accurately and promptly.
• Work with frontline personnel to meet customer requirements and determine training needs and resources.
• Recommend staffing levels and work with the Project Manager and HR to hire, train, and evaluate staff.
• Understand applicable union contracts and develop effective relationships with local labor unions.
• Enforce ABM and client policies and procedures by mentoring and coaching field personnel.
• Oversee inspections, quality-control measures, and equipment and supply inventory for assigned buildings.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed