Post-Event Janitorial Manager

ABM • Austin, TX

9d

About The Position

The Post Manager is responsible for day-to-day operations and administrative activities across multiple buildings within the district. The role leads Supervisors to ensure conformance to contract requirements and develops and implements cost-control measures and service-level standards to meet customer specifications. The manager oversees inspections, quality control, and inventory of equipment and supplies for assigned buildings.

The position works with the Project Manager to plan and deliver services cost-effectively, maintain contract compliance, respond to customer feedback, and support customer retention. It also works closely with frontline personnel on staffing, training, employee development, and enforcement of company and client policies. The schedule is 10 p.m., Monday through Sunday, with nights and weekends dependent on the event schedule. The listed pay is hourly; any specific offer varies based on experience, skills, abilities, location, and market alignment.

Requirements

• 1–2 years of supervisor experience.
• 1–2 years of customer-service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA-required processes.
• Intermediate proficiency with Microsoft programs.
• Valid state driver’s license for business travel.
• Excellent personal organization, planning, and follow-up skills, with attention to detail.
• Ability to anticipate problems and proactively implement preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical proficiency with MS Office Suite, smartphones, the internet, and other job-related applications.
• Excellent verbal and written business communication skills.
• Relational skills and experience working in a union environment.
• Understanding of service-industry practices, processes, and trends.
• Customer-service skills to support customer retention, service delivery, and selling services.
• Passion for serving others and helping them succeed.

Nice To Haves

• Bilingual Spanish/English.

Responsibilities

• Work with the Project Manager to develop work plans that deliver services in a timely, cost-effective manner and meet contract provisions.
• Inform customers about additional services available through ABM and provide additional or periodic services to increase billable work and add customer value.
• Respond to customer inquiries and discuss and resolve complaints or feedback.
• Maintain regular customer contact to confirm services meet contract requirements and promote customer retention.
• Update the Project Manager on work status and business issues, identify potential problems, recommend action, and promptly escalate serious issues.
• Report accidents and property damage accurately and promptly.
• Work with frontline personnel to meet customer requirements and determine training needs and sources.
• Recommend staffing levels and work with the Project Manager and HR to hire, train, and evaluate staff.
• Understand applicable union contracts and develop effective working relationships with local labor unions.
• Enforce ABM and client policies and procedures through mentoring and coaching field personnel.
• Oversee inspections, quality-control measures, and equipment and supply inventory for assigned buildings.
• Develop and implement cost-control measures and service-level standards for assigned buildings.

Benefits

• ABM offers a comprehensive benefits package; details are available through ABM’s Annual Benefits-Staff and Management information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed