Post Closing Support Specialist

Capital Bank • Rockville, MD

2d • $25 - $34 • Onsite

About The Position

The Post-Closing Operations Support Specialist plays a critical role in ensuring mortgage loan files are accurately reviewed, prepared, and delivered to investors in a timely manner. This position supports the post-closing team by assisting with file shipment, identifying and addressing investor pre-purchase conditions, and conducting pre-shipping quality reviews. The role also provides cross-functional support to the Secondary Marketing team, including loan locking and processing updates as needed.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 1–3 years of mortgage operations, post-closing, secondary marketing, or related experience preferred.
• Strong understanding of mortgage loan process, documentation, and investor delivery requirements.
• Familiarity with loan origination systems (LOS) and post-closing or investor delivery platforms.
• Detail-oriented with strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Prepare and ship closed loan files to mortgage investors in accordance with delivery timelines and investor guidelines.
• Communicate and coordinate with internal teams to resolve outstanding conditions in a timely manner.
• Maintain accurate tracking of file shipment status and outstanding investor requirements.
• Assist the Post-Closing Team Lead with pre-shipping reviews to ensure loan files are complete, compliant, and investor-ready.
• Verify documentation accuracy, completeness, and adherence to investor and regulatory standards.
• Help identify and mitigate potential delivery issues prior to shipment.
• Provide operational support to the Secondary Marketing team as needed.
• Assist with locking mortgage loan rates in accordance with company policies and market conditions.
• Process lock changes, extensions, and related updates accurately and in a timely manner.
• Ensure data integrity within loan systems relating to lock and pricing details.
• Support special projects and process improvement initiatives.
• Assist with reporting, pipeline tracking, and audit preparation as needed.
• Perform other duties as assigned to support overall operations and team efficiency.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life Insurance
• Disability Insurance
• 401k Contributions
• Paid Parental Leave
• Employee Recognition Program
• Leadership Program
• Tuition Reimbursement Program
• Employee Bank Checking Account
• Generous Paid Time Off
• Paid Holidays
• Paid Charity Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level