Post Closing Specialist

Charlesbridge • Weymouth, MA

1d • Onsite

About The Position

The Post Closing Specialist is responsible for performing post-closing review and quality control activities for residential mortgage and home equity loan files. This individual contributor role reviews closed loan files for completeness, accuracy, and adherence to approved terms, internal policies, investor requirements, and applicable regulatory standards. The position identifies and tracks post-closing exceptions, obtains missing or corrected documentation, and works with internal partners and external parties to resolve deficiencies in a timely manner. The role supports file integrity, audit readiness, and effective risk management within the Bank’s residential lending operations.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of two years of residential mortgage lending, loan operations, closing, post-closing, servicing, or quality control experience required; experience reviewing mortgage loan documents, resolving post-closing exceptions, and working with investor, regulatory, or audit requirements strongly preferred.
• Experience reviewing mortgage loan documents and resolving documentation exceptions preferred.
• Basic knowledge of the banking and financial services industry including federal laws and regulations
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.
• Working knowledge of residential mortgage closing and post-closing documentation.
• Familiarity with regulatory requirements and investor guidelines applicable to residential mortgage loans, including TRID, RESPA, HMDA, and secondary market or portfolio requirements.
• Ability to identify document discrepancies, missing information, and execution errors.
• Strong organizational skills with the ability to manage multiple files, deadlines, and follow-up items.
• High attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to work collaboratively with internal departments and external parties.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• The employee must be able to communicate effectively with internal and external stakeholders, including but not limited to, clients, prospects, employees, management, and external partners in person, by phone, virtually, and in writing; read, interpret, and prepare business, banking, regulatory, proposal, contract, and client documentation as applicable to the role; and apply business- and financial-related concepts, analysis, or calculations as appropriate to the role.
• The employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Nice To Haves

• Experience with Encompass or similar loan origination systems preferred.

Responsibilities

• Review closed residential mortgage and home equity loan files for completeness, accuracy, and compliance with closing instructions, approval terms, internal procedures, investor guidelines, and regulatory requirements.
• Validate key post-closing documents, including notes, mortgages, closing disclosures, riders, title policies, insurance documentation, legal agreements, and other required loan file documents.
• Identify, document, and track missing, incomplete, inaccurate, or improperly executed documents and post-closing exceptions.
• Follow established procedures and timelines to obtain corrections, trailing documents, recorded instruments, final title policies, insurance updates, and other outstanding items.
• Communicate with closing attorneys, title companies, settlement agents, borrowers, and internal teams to resolve documentation deficiencies.
• Maintain accurate exception tracking records and update loan origination, servicing, or tracking systems as required.
• Prepare, organize, and deliver complete loan files to appropriate internal departments, custodians, investors, or servicers as applicable.
• Escalate complex, aging, or time-sensitive exceptions to the Post Closing Manager or similarly leveled manager.
• Support internal audits, regulatory examinations, investor reviews, and quality control requests by maintaining organized and accurate documentation.
• Assist in identifying recurring documentation issues and provide feedback to management to support process improvement.
• Complete all internal Company training as assigned and required.
• Adhere to the Company’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Company culture.
• Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending
• Tuition Reimbursement
• Childcare Subsidy
• Retirement
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree