Post Charge Off - Repossession Team Manager

Stellantis Financial Services • Dallas, TX

1d • Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The primary duties of the Team Manager is leading the post-charge off repossession team, driving strategic initiatives to enhance operational efficiency, and continuously evaluating process effectiveness. This role requires the development and execution of business strategies that align with corporate standards and ensure full compliance with federal and state regulations. Success in this position demands a strategic mindset, a strong commitment to process improvement, and a comprehensive understanding of the legal and regulatory landscape to uphold the highest standards of compliance and ethical conduct.

Requirements

• 2+ years of experience in auto repossession, collections, or remarketing, with prior call center exposure preferred
• 2+ years in a supervisory or team lead role, overseeing operations and team performance
• Demonstrated ability to read and interpret written materials, including instructions, correspondence, and memos, with clarity and accuracy.
• Proficient in composing clear and concise written communications.
• Strong numerical aptitude, including the ability to perform basic arithmetic operations—addition, subtraction, multiplication, and division—using whole numbers, fractions, and decimals.
• Capable of applying sound judgment to execute detailed, routine instructions delivered in written or verbal form.
• Proficiency in Microsoft Excel and Microsoft Word is essential for daily operations.
• Thorough understanding and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable to local, state, and federal collection regulations.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX (Hybrid)
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• prior call center exposure preferred

Responsibilities

• Collaborate with Risk, Compliance, and Digital teams to automate processes and ensure regulatory adherence.
• Oversee vendor management for repossession operations, ensuring efficiency and compliance.
• Communicate and implement regulatory updates across all repossession workflows.
• Lead strategic initiatives to optimize cross-channel operations and business processes.
• Facilitate goal setting and performance planning to drive departmental growth.
• Provide training and support, resolving escalations, and guiding daily team operations.
• Develop reporting protocols to inform senior leadership on performance and workload trends.
• Manage end-to-end repossession processes, ensuring legal compliance and secure handling of consumer data.
• Additional duties may be assigned as needed to support departmental and organizational goals.

Benefits

• equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED