POS Technician_Vancouver

Chowbus•Vancouver, BC

5h•CA$60,000 - CA$70,000•Remote

About The Position

Chowbus is a leading Asian restaurant technology SaaS platform with deep roots in the North American market. We are a pioneering enterprise in the North American Asian Restaurant SaaS sector, experiencing doubled growth annually and covering over 30 core states and 100 key cities across the U.S., partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities, with a vision to create a world where culturally rooted food entrepreneurs thrive everywhere. Within our Restaurant Technology Team, we focus on bringing value to thousands of merchant partners using the Chowbus platform to grow their business and attract new customers. We are hiring a POS Technician responsible for working with our customers and internal teams to support our POS retail needs. This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system.

Requirements

1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred).
Strong troubleshooting skills and proficiency with CRM tools like Salesforce.
Exceptional communication skills, with a friendly and professional tone.
A passion for technology and delivering outstanding client experiences.
Fluent in Chinese and English required

Responsibilities

Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training.
Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth.
Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management.
Provide occasional onsite support for escalated issues and solution coordination.
Act as the voice of the customer to collaborate with internal teams for improvements.
Drive campaign execution and help merchants optimize their usage for maximum value.