POS Specialist
About The Position
The POS Specialist is responsible for the administration, support, and ongoing reliability of the company’s Point-of-Sale (POS) systems and related retail technologies. This role supports traditional POS registers, mobile POS solutions, and self-checkout systems across multiple store locations and serves as a technical subject matter expert for POS platforms and transaction workflows. The POS Specialist works closely with Store Operations, vendors, and internal IT teams to ensure stable day-to-day operations and successful execution of POS upgrades, enhancements, and new store initiatives. This position participates in change windows, on-call rotations, and off-hours support as required.
Requirements
- Experience supporting POS systems in a multi-store retail environment
- Working knowledge of traditional fixed registers, mobile POS devices, and self-checkout systems
- Experience supporting POS peripherals (scanners, printers, pin pads, cash drawers, scanner-scales, displays)
- Comprehension of POS transaction processes (sales, returns, tenders, exceptions)
- Familiarity with store networking concepts and POS connectivity
- Strong troubleshooting, analytical, and documentation skills
- Ability to work independently and collaborate across technical and non-technical teams
- Available to support nights, weekends, holidays, and change windows as required
- Associate’s degree in information technology, Computer Science, or equivalent practical experience
- 1 year supporting POS systems or retail technology environments
- Help desk and IT customer service experience
- Prior experience working in, or supporting, a grocery and retail environment
Responsibilities
- Support and maintain enterprise POS systems across traditional, mobile, and self-checkout environments
- Serve as an escalation point for hardware, software, and application issues
- Support POS software deployments, patches, configuration changes, and version upgrades
- Perform and document regression testing to validate POS functionality before and after system changes
- Validate end-to-end transaction workflows, peripherals, and integrations during upgrade testing
- Monitor POS system health and respond to outages or performance degradation
- Perform root cause analysis and implement corrective actions for recurring POS issues
- Maintain clear documentation for POS configurations, procedures, and testing activities
- Coordinate with POS vendors, payment processors, and third-party support providers
- Support store openings, remodels, lane expansions, and technology refreshes
- Responsible for on-call and after-hours support for planned maintenance and critical incidents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
