Phoenix- POS System Support Specialist

Sora Partners Inc•Phoenix, AZ

9d•Onsite

About The Position

Looking for a rewarding and challenging career where you get to use your Restaurant experience to make a meaningful impact to the Greater Phoenix AZ metro restaurant industry on a daily basis? Wish to use your years of restaurant knowledge for a new career in POS technology? Well, join us at the rapidly growing Sora Partners! We work with some of the best restaurants in the country and are currently looking for happy and fun individuals who have meaningful experience using the TOAST POS platform in a restaurant setting as supervisors or Managers. In order to function successfully in this role, you will need to understand basic computer technology, have experience in restaurant operations, and comfort using front and back of house terminology. You will be installing, training and supporting our POS customers out in the field, and remotely. There is some mild (10#) lifting of the Hardware which primarily consists of terminals, printers and other smaller devices. Candidates who wish to be considered must have a reliable vehicle and also possess legal vehicle Insurance as well as a legal, government-issued Driver's License. You must be comfortable speaking to and teaching groups of restaurant staff, managers and decision makers: from independent restaurants to restaurant groups, and from Front-Line employees to Directors, stakeholders and owners. Occasionally you will support our customers remotely and so you should have access to a quiet place, free from noise or distractions, in order to provide the required high-level of support. Our employees also act as ambassadors: committed to customer success, and who are honest, tenacious professional and friendly. We focus on providing exceptional customer service and expect our new team members to embody that same level of commitment and enthusiasm. Flexible schedule, which includes early mornings, weekend work and overnight travel, should be expected and embraced.

Requirements

Meaningful experience using the TOAST POS platform in a restaurant setting as supervisors or Managers.
Basic computer technology knowledge.
Experience in restaurant operations.
Comfort using front and back of house terminology.
Ability and willingness to learn new and other POS solutions like Square.
Reliable vehicle.
Legal vehicle insurance.
Legal, government-issued Driver's License.
Must live within PHX Metro.
Restaurant manager/supervisor: 1 year (Required)
Day Shift availability (Required)
Night Shift availability (Required)
Overnight Shift availability (Required)
Weekends availability (required)
Willingness to travel (75% required)

Nice To Haves

Full Fluency in the Spanish language

Responsibilities

Installing, training and supporting POS customers out in the field, and remotely.
Speaking to and teaching groups of restaurant staff, managers and decision makers.
Supporting customers remotely from a quiet place, free from noise or distractions.
Acting as an ambassador for the company, committed to customer success.