POS Sales Agent

Sanctuary Medicinals•Woburn, MA

13d

About The Position

POS Sales Agents at Sanctuary Medicinals help create a welcoming, educational retail experience by serving as product guides, customer advocates, and sales-floor problem solvers. They connect with customers, help them select products, maintain knowledge of cannabis products and industry trends, and support smooth store operations in a fast-paced environment. The role requires accurate point-of-sale transactions, careful cash handling, clean and organized workstations, and professional resolution of customer concerns. Employees must cooperate with regulatory inspections and audits. The posting describes full-time and part-time opportunities; the position is hourly, non-exempt, and pays $16 an hour.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Must pass all required background checks.
Excellent verbal and written communication skills.
Ability to resolve problems professionally and efficiently.
Ability to perform under pressure in high-volume environments.
Flexible schedule, including nights, weekends, and holidays.
Strong multitasking and organizational skills.
Basic computer and POS system knowledge.
Attention to detail and transaction accuracy.
Basic computer and Microsoft Office skills.
Ability to sit or stand for extended periods.
Ability to lift up to 50 lbs.
Comfort working in a busy retail environment throughout the shift.

Nice To Haves

Minimum one year of hospitality, retail, or cannabis experience is preferred.
Previous dispensary or cannabis industry experience is a plus.
Friendly, outgoing, customer-focused personality; passion for cannabis education and customer experience; strong listening skills; positive attitude; strong work ethic; team-oriented mindset; and ability to stay calm during busy periods.

Responsibilities

Create a welcoming and positive experience for every customer.
Build customer relationships through education, communication, and product knowledge.
Help customers and patients select products that fit their needs and preferences.
Maintain current knowledge of cannabis strains, cannabinoids, terpenes, consumption methods, and product categories.
Stay informed about cannabis industry trends, products, and events.
Explain differences among product types, including flower, vapes, concentrates, edibles, tinctures, and pre-rolls.
Complete POS transactions accurately in accordance with Sanctuary SOPs and Massachusetts regulations.
Follow cash-handling and transaction procedures correctly.
Maintain organized and accurate customer interaction records.
Keep workstations clean, organized, and sanitized throughout the shift.
Support teammates during busy periods and help maintain smooth floor operations.
Help foster a fun, fast-paced, team-oriented environment.
Resolve customer concerns professionally and escalate issues when necessary.
Cooperate with regulatory inspections and audits, including requested meetings or interviews.