POS After Sales Specialist

Red Bull•Santa Monica, CA

9d•$70,000 - $100,000•Onsite

About The Position

The After Sales Specialist supports Red Bull distributors, internal teams, and supply chain partners to keep cold Red Bull available. This role manages cooler service operations and aftersales by handling service requests, resolving tickets, and working with distributors for timely execution and compliance. Strong organization, attention to detail, and multitasking in a fast-paced environment are required.

Requirements

1–3 years of experience managing service tickets or work orders in customer service or logistics
Strong customer service orientation with professional written and verbal communication skills
Highly organized with strong attention to detail and problem-solving abilities
Proficiency in Microsoft Excel, including formulas, filtering, pivot tables, and basic report visualization

Nice To Haves

Bachelor’s Degree preferred, ideally in a related field to the position requirements
Experience working with SAP, Zendesk, or comparable ERP/ticketing systems preferred
Working knowledge of cold equipment or refrigeration units preferred

Responsibilities

Receive and respond to inbound call center requests related to cooler repair support.
Assign and dispatch service requests to authorized service providers or local distribution centers.
Monitor, update, and track service tickets in Zendesk to ensure timely resolution.
Follow up on missed calls and provide customers with timely status updates.
Escalate unresolved or urgent issues to the appropriate internal stakeholders.
Maintain a high level of responsiveness and professional communication in all customer interactions.
Maintain accurate, up-to-date information in Zendesk and other relevant operational systems.
Monitor open service provider tickets to ensure timely resolution and compliance with established service standards.
Escalate aging or unresolved tickets to the appropriate stakeholders for follow-up and resolution.
Ensure all tickets are thoroughly documented and properly closed in accordance with standard operating procedures (SOPs).
Review and verify asset disposal records by reconciling service ticket data with vendor Certificates of Destruction.
Maintain accurate and current distributor and customer master data within company systems.
Coordinate the transfer of point-of-sale (POS) assets between distribution centers.
Process and track spare-part orders to ensure accurate and timely fulfillment.
Support transportation tracking and address logistics-related inquiries.
Assist in preparing operational reports on transfers, spare parts, and service activities.
Communicate standard operating procedures (SOPs) to distributors and service providers to ensure compliance.
Provide feedback on recurring issues to help improve operational efficiency.
Perform additional operational support duties as assigned.