POS After Sales Specialist

Red Bull•Santa Monica, CA

7d•$70,000 - $95,000•Onsite

About The Position

The After Sales Specialist supports Red Bull distributors, internal teams, and supply chain partners to keep cold Red Bull available. This role manages daily cooler service operations and aftersales activities by handling service requests, driving ticket resolution, and partnering with distributors and service providers to ensure timely execution and compliance. Strong organization, attention to detail, and multitasking in a fast-paced environment are required.

Requirements

2+ years of experience managing service tickets or work orders in customer service or logistics
Strong customer service orientation with professional written and verbal communication skills
Highly organized with strong attention to detail and problem-solving abilities
Proficiency in Microsoft Excel, including formulas, filtering, pivot tables, and basic report visualization

Nice To Haves

Bachelor’s Degree preferred, ideally in a related field to the position requirements
Experience working with SAP, Zendesk, or comparable ERP/ticketing systems preferred
Working knowledge of cold equipment or refrigeration units preferred

Responsibilities

Receive and respond to inbound call center requests related to cooler repair support.
Assign and dispatch service requests to authorized service providers or local distribution centers.
Own the lifecycle of service tickets from creation through resolution, ensuring timely updates, follow-up, and closure.
Provide customers and internal stakeholders with timely and accurate service updates.
Escalate high-priority issues to the Aftersales Manager and appropriate stakeholders.
Build strong working relationships with distributors, service providers, and internal teams.
Maintain accurate and timely updates in Zendesk and other operational systems.
Monitor service provider performance and ticket progress to ensure timely resolution and compliance with established service standards.
Escalate aging or unresolved tickets to the appropriate stakeholders for follow-up and resolution.
Ensure all service tickets are thoroughly documented and properly closed in accordance with standard operating procedures (SOPs).
Identify data discrepancies and recommend corrective actions to improve data accuracy and operational compliance.
Review and validate asset disposal records by reconciling service ticket data with vendor Certificates of Destruction.
Maintain accurate and current distributor and customer master data within company systems.
Coordinate transfers of point-of-sale (POS) assets between distribution centers.
Process and monitor spare-part orders to ensure accurate and timely fulfillment.
Coordinate transportation activities and respond to logistics-related inquiries.
Prepare operational reports.
Communicate and reinforce standard operating procedures (SOPs) with distributors and service providers.
Identify recurring operational issues and recommend process improvements.
Support additional operational initiatives and cross-functional projects as assigned.