POS Technical Support Specialist
NorthAB LLC•Remote work MI, MI
•$20 - $28•Remote
About The Position
The POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.
Requirements
- High school diploma or equivalent.
- 3+ years experience in call center support of Oracle Simphony.
- 2+ years experience in technical customer service.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Strong general knowledge of computers.
- Familiarity with Microsoft Office and/or Google Suite.
Responsibilities
- Focus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.
- Fulfill incoming new or replacement hardware orders and configure hardware.
- Route tickets and calls to the appropriate persons as needed.
- Perform point-of-sale data entry tasks and hardware swaps.
- Perform filing of electronic documents and ensure stored information is accurate and complete.
- Assist team members in tracking all inventory, including RMAs.
Benefits
- Medical, Dental, & Vision Coverage
- Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
