POS Field Support Technician

MOJO Family of Brands•Atlanta, GA

1d•Hybrid

About The Position

We are looking for a hands-on POS Support / Field Technology Technician to support technology systems across our car wash locations. This is a hybrid technical role combining remote POS support for operating sites with hands-on field troubleshooting and repair. The technician will work directly with site teams to resolve day-to-day POS issues and travel to locations when problems require on-site intervention. The primary focus will be DRB and Micrologic POS systems, car wash controllers, networking, payment equipment, and related site technology.

Requirements

Experience supporting POS systems, field technology, networking, electronics, or industrial controls
Strong troubleshooting and problem-solving skills
Ability to provide technical support to users remotely and in person
Comfortable working with Windows-based computers and POS hardware
Basic understanding of IP addressing, switches, routers, LAN/WAN, and Ethernet cabling
Ability to troubleshoot low-voltage wiring, relays, digital inputs/outputs, and controller communications
Comfortable using a multimeter and basic field troubleshooting tools
Ability to work independently and determine when an issue requires on-site intervention
Strong communication and customer-service skills
Valid driver's license and ability to travel regularly

Nice To Haves

DRB SiteWatch
Micrologic POS and wash controllers
Car wash tunnel controllers and relay/interface equipment
Pay stations and credit card terminals
RFID and license plate recognition systems
Ethernet and serial communications
Cellular routers and backup internet systems
Cameras and NVR systems
IT ticketing and remote-support systems
Car wash equipment or industrial automation environments

Responsibilities

Provide remote and direct POS support to car wash locations
Troubleshoot and support DRB and Micrologic POS systems
Work directly with site managers and employees to diagnose operational and technical issues
Resolve POS, payment, networking, controller, and peripheral issues remotely when possible
Travel to sites for hands-on troubleshooting, repairs, installations, and escalated issues
Diagnose and troubleshoot car wash controllers and control-system communications
Support POS terminals, pay stations, kiosks, lane equipment, and back-office systems
Troubleshoot network connectivity, switches, routers, cellular backup connections, and cabling
Support credit card readers and payment-processing hardware
Troubleshoot RFID, barcode scanners, LPR equipment, and other vehicle identification systems
Diagnose communication problems between the POS, controller, gates, and wash equipment
Replace and configure PCs, controllers, relay/interface boards, switches, and peripheral devices
Work with DRB, Micrologic, and other technology vendors on escalated technical issues
Assist with new-site installations, upgrades, conversions, and technology refreshes
Document troubleshooting steps, repairs, equipment changes, and site configurations
Provide clear updates to site management, operations, IT leadership, and vendors during outages
Respond to critical site issues where POS or technology problems are impacting operations