Portuguese Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional to join a global social media giant as a Portuguese Speaking Digital Trust and Safety Analyst. This position in Bulgaria offers a unique opportunity to shape the online safety landscape while working in one of Europe’s most vibrant tech hubs. The role involves monitoring and moderating social media content, investigating policy violations, identifying emerging trends in digital safety, and collaborating with cross-functional teams to refine safety protocols. The analyst will also be responsible for documenting complex cases, understanding cultural nuances of Portuguese-speaking markets, and providing feedback on system tools.

Requirements

Native or fluent Portuguese (spoken and written).
Proficiency in English for professional business communication.
Valid EU passport (mandatory for this relocation opportunity).
Strong ability to handle sensitive content with professional resilience and emotional intelligence.
Proven track record of analytical thinking and attention to detail.

Nice To Haves

Previous experience in moderation, customer support, or digital analysis is an asset for Portuguese-speaking jobs.

Responsibilities

Monitor and moderate social media content to ensure compliance with global community standards.
Investigate and resolve reports regarding policy violations to maintain platform integrity.
Identify emerging trends in digital safety to protect users from harmful content.
Collaborate with cross-functional teams to refine safety protocols within the social media ecosystem.
Document complex cases with precision, ensuring high-quality standards in every decision made.
Maintain a deep understanding of cultural nuances relevant to the Portuguese-speaking markets.
Provide proactive feedback on system tools to improve efficiency in safety operations.