FT Portrait Photographer & Client Experience Specialist

Rebecca Rose Fine Portraits • Franklin, TN

4d • Onsite

About The Position

Rebecca Rose Fine Portraits is seeking a full-time Portrait Photographer & Client Experience Specialist for its Franklin, Tennessee studio. The position combines professional portrait photography with high-quality client care in a luxury studio environment. The specialist contacts clients about a week before their appointments with friendly “Excitement Calls” to answer questions, review session details, share preparation tips, and build anticipation. They also help clients with rescheduling or cancellation requests by explaining studio policies with empathy and professionalism.

At the studio, the specialist welcomes clients and photographs families, couples, children, and pets in a relaxed, engaging atmosphere. They use the established posing workflow while making creative adjustments for each client, then select and edit the best portraits immediately after each session. Other duties include keeping studio spaces and wardrobe organized, completing client documentation and session reports, and collaborating with teammates to deliver a seamless client experience.

The schedule is Wednesday through Saturday, 10:00 a.m. to 9:00 p.m., with four 10-hour shifts, 30–40 hours per week, and three consecutive days off. Compensation is $19–$22 per hour plus bonuses. The studio offers paid training, commission opportunities, and opportunities for growth.

Requirements

• High school diploma or GED.
• At least 2 years of portrait photography and editing experience.
• Weekend availability.
• Outstanding customer service skills and a genuine passion for creating memorable client experiences.
• Comfort speaking with clients by phone and building authentic relationships.
• Friendly, outgoing personality and high emotional intelligence.
• Ability to communicate studio policies confidently while remaining empathetic and professional.
• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Dependable, accountable, and self-motivated.
• Ability to stand for extended periods and lift up to 25 pounds.
• Genuine enjoyment of working with children and animals while maintaining an efficient workflow in a fast-paced environment.

Nice To Haves

• Sales experience.

Responsibilities

• Create an exceptional luxury experience before, during, and after every portrait session.
• Conduct Excitement Calls with upcoming clients to build anticipation, answer questions, review session details, and help clients prepare.
• Assist clients with rescheduling and cancellation requests by communicating studio policies professionally and empathetically.
• Greet clients warmly and provide an elevated, welcoming studio experience.
• Photograph families, couples, children, and pets while creating a relaxed, enjoyable atmosphere.
• Use the established posing workflow and make creative adjustments tailored to each client.
• Cull and edit the best portraits immediately following each session.
• Keep the studio, reception area, and dressing rooms clean, organized, and client-ready.
• Organize and care for studio wardrobe after each session.
• Complete required client documentation and session reports.
• Collaborate with teammates to provide a seamless client experience.
• Maintain exceptional attention to detail throughout the client journey.

Benefits

• Paid training.
• Performance bonuses.
• Commission opportunities.
• Opportunities for growth within a growing company.
• Friendly and supportive team environment.
• Luxury studio setting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED