Portfolio Support Specialist

29th Street•Columbus, OH

3d•$20 - $22

About The Position

The Portfolio Support Specialist will assist Community Managers with leasing and occupancy at all properties in the Columbus region. In addition, this role will also assist with marketing efforts to improve the overall customer experience and property performance regarding sales and leasing.

Requirements

Superior organization and communication skills.
Ability to provide courteous and professional service to residents, property managers and supervisors.
Ability to maintain courteous and professional relations with vendors and other service providers.
Must be honest in time reporting.
Reliability is a must.
Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).
Valid driver’s license may be required.
This position requires some weekend availability and travel, sometimes with little advanced notice and for extended periods of time.
May be required to be on-call and aid during staffing deficiencies on-site.
Educational degree not required.
At least one year of experience preferred.

Responsibilities

Assist Community Manager with the following:
Entering and closing work orders
First point of contact for all prospects and residents
Check vacant units to ensure readiness for tours
Upkeep in the model unit as well as the pathway to the model unit
Resident Management: Constantly try to achieve 95% or higher collected occupancy rate.
Strive to renew 100% of all Resident leases at or close to market and 30 days prior to expiration.
Use the budgeted rent schedule or approved prices from Management Company.
Perform duty of showing, accepting application and completing the lease process for current and future available units.
Ensure all applications are completed accurately and processed according to the guidelines in the section Applications/Leases/Move-ins.
Submit all lease and applications to Property Manager immediately upon completion with appropriate deposit dollars.
Ensure all leases are signed and money paid prior to issuance of property keys and access codes.
Complete resident move-in and move-out checklists with residents.
Deliver completed lease to Management Company within 24 hours of resident move-in.
Complete the vacate settlement statement and return it and all lease copies to the office within one week.
Complete weekly activity summary and time log and submit as required each week to the Management Company office.
Maintain confidentiality on all matters pertaining to the property, ownership and residents.
Conduct all business in accordance with the company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to multi-family housing.
Ensure clean move-ins, complete unit inspections and place move-in gifts as appropriate.
Marketing responsibilities:
Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.
Complete property surveys of neighboring properties focusing on amenities, rents, concessions, and property curb appeal.
Conduct Open Houses and participate in other special events as requested by Corporate Managers.
Distribute all resident communication when asked (newsletters, notices, etc).
Design and recommend to Management Company resident retention and incentive programs.
Implement these programs after approval.
Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.
Assist with coordinating resident appreciation events.