Portfolio Support Specialist

Farm Credit Services of America•Frederick, MD

6d•Hybrid

About The Position

Horizon Farm Credit is seeking a Portfolio Support Specialist to join their team. This position reports to the Portfolio Support Specialist Manager and can be based in Mechanicsburg, PA, Mount Joy, PA, Winchester, VA, or Frederick, MD. A hybrid work schedule is possible after six months of successful employment. The ideal candidate will possess strong operational discipline, a customer-centric mindset, and the ability to collaborate effectively across teams. This role provides comprehensive support to the Portfolio Management team through account servicing, research, and delinquency management, while also offering operational and lending assistance. The position works closely with association-wide teams to ensure the efficient delivery of financial products and services, promoting strong collaboration through effective communication and teamwork. The Portfolio Support Specialist is dedicated to meeting customer needs, either directly or by coordinating with team members, and operates independently under general supervision to support overall organizational goals.

Requirements

Bachelor’s degree or equivalent experience in Business Administration, Agriculture, Economics, Finance, or related field.
Generally, at least three years of experience, preferably within lending or financially related experience.
Strong interpersonal and communication skills with the ability to manage challenging customer situations.
Moderate knowledge of software applications and proven self-starter.
Detail oriented, independent judgment skills, and strong organizational skills.
Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
Demonstrate a willingness to be collaborative and ability to develop and work well in a team atmosphere.
Ability to initiate, organize and prioritize work and maintain confidentiality.
Ability to be assertive and decisive in arriving at sound business decisions which serves the best interest of the association and borrower.
Regular, predictable, and reliable attendance is required.

Responsibilities

Serve as primary control for monthly maturities for assigned portfolios, working with members and requesting assistance from portfolio managers as needed.
Coordinate the collection of necessary member documentation for loan maturity renewal or extension and coordinate terms for note modifications on applicable loan products.
Submit necessary servicing loan actions for approval and send them to the appropriate team for document delivery.
Monitor the return of documents to close out the action and directly work with members on closing loan actions timely.
Serve as the point of contact for customers during early-stage delinquency activities, focusing on appropriate borrowers and ensuring the Association has completed a minimum of two contacts with all delinquent customers prior to transition to the Credit Resolution Team.
Uncover core factors driving delinquency issues and communicate the scope of borrower impact.
Work with third parties (i.e., FSA, MARBIDCO, etc.) as necessary on delinquent obligations.
Serve as a resource for portfolio managers for servicing, pipeline management, and research needs of their assigned portfolios.
Assist with servicing tasks, including pricing note modifications, releases, subordinations, annual financial collection and covenant compliance, and monitoring loan servicing plans to ensure they and related tasks are up to date.
Support portfolio managers in keeping pipelines up to date and complete account research as assigned.
Provide excellent customer service to internal and external customers.
Coordinate support across Inside Sales Specialist, Customer Service Specialist, and other involved team members as applicable.
Provide interim leave coverage for any lender as needed to ensure existing and potential customers receive prompt and courteous service, including handling new money requests.