Specialist I, Portfolio Support

Resurgent Capital Services•Greenville, SC

10d•Onsite

About The Position

The Portfolio Support Specialist I oversees daily operations of the Affidavit process and provides ongoing training to team members. Serving as a Custodian of Business Records, the specialist verifies that records are complete and accurate, researches and verifies affidavits and attachments for court use, and maintains, audits, and represents records in court for Resurgent Capital Services. The role reports directly to the Supervisor of Portfolio Operations.

Requirements

Must work in an in-office environment five days a week.
Strong problem-solving, communication, analytical, multitasking, and organizational skills.
Excellent work ethic and exceptional attention to detail.
Ability to meet deadlines and complete projects on time.
Ability to maintain confidential and sensitive information.
Flexibility to adapt to changing priorities and handle multiple tasks.
Ability to work on a team or independently with minimal supervision.
Ability to effectively represent Resurgent Capital Services in industry and/or public meetings and interactions.
Aptitude for using a wide variety of computer applications, including SQL, Access, and Excel.
Ability to accurately interpret results against defined criteria.

Nice To Haves

College degree.

Responsibilities

Provide deposition and/or trial testimony while representing Resurgent Capital Services in court.
Interact with outside law firms, court personnel, and in-house counsel regarding affidavit content.
Explain account acquisition and record-keeping processes accurately to internal and external sources.
Analyze and report on daily affidavits processed.
Provide support and coordinate actions to resolve issues.
Cross-train staff in designated areas.
Conduct legal research as needed.
Process incoming and outgoing mail from multiple sources.
Obtain Notary Public certification and perform notarizations.
Review affidavit requests for specific templates, one-off requests, and Assignment of Judgment requests.
Assist with setting up new Servicers for the Affidavit process.
Serve as a resource to other departments and liaise with External Servicers, Directors, and Legal.
Maintain the affidavit inbox and respond to questions and requests for assistance from internal and external resources.
Maintain the File Download Exception folder and notify Servicers of file-naming convention errors.