Portfolio Sales Manager
About The Position
Garavel Chrysler Jeep Dodge Ram is a WrenchWay Top Shop! Check out our Top Shop page to see photos and detailed information about what it's like to work at our shop. Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut's highest-volume Jeep dealership and Dealer Rater of the Year 12 years in a row! At Garavel, we want to enhance the car ownership experience - whether repairing a car, providing parts for it, or selling one. We hire for attitude, and we train for skills. We are looking for a motivated and customer-focused Upgrade Concierge to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career this is a great way to start your career with us!
Requirements
- Full time availability.
- At least 18 years old.
- A valid driver’s license and acceptable driving record.
- Ability to work independently while contributing to a team environment.
- Honesty, empathy, and exceptional communication skills.
- Comfortable engaging with customers face-to-face in a service drive setting.
- Strong organizational and follow-up skills with attention to detail.
- Squeaky clean driving record
- “Grit”
Nice To Haves
- Previous sales experience preferred, but strong customer service or relationship-building experience okay!
- Proficiency with CRM tools a plus
- Friendly personality: if you don’t love people, this is not for you
- Enthusiasm
- Tremendous work ethic
- Solid organizational skills
Responsibilities
- Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.
- Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.
- Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.
- Schedule and conduct VIP appointments with existing customers.
- Maintain strong follow-up with clients to encourage repeat business and referrals.
- Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.
- Collaborate with the service, sales, and finance departments to ensure seamless transactions.
- Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.
Benefits
- Generous pay program with salary and bonuses
- Employer-paid Medical Insurance
- Dental & Vision Coverage
- Voluntary Life Insurance
- 401k program with company match
- Employee vehicle purchase program
- Employee discounts on parts and service
- Weekly pay periods
- Paid Holidays
- Vacation and Sick paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
