Portfolio Sales Manager

Garavel Chrysler Jeep Dodge RamNorwalk, CT
Onsite

About The Position

Garavel Chrysler Jeep Dodge Ram is seeking a motivated and customer-focused Upgrade Concierge to join their dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. This is a great opportunity to expand your sales career with the dealership.

Requirements

  • Full time availability.
  • Must be at least 18 years old.
  • A valid driver’s license and acceptable driving record.
  • Ability to work independently while contributing to a team environment.
  • Honesty, empathy, and exceptional communication skills.
  • Comfortable engaging with customers face-to-face in a service drive setting.
  • Strong organizational and follow-up skills with attention to detail.
  • Squeaky clean driving record
  • Tremendous work ethic
  • Solid organizational skills
  • Enthusiasm
  • Honesty
  • Friendly personality

Nice To Haves

  • Previous sales experience preferred, but strong customer service or relationship-building experience okay!
  • Proficiency with CRM tools a plus

Responsibilities

  • Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.
  • Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.
  • Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.
  • Schedule and conduct VIP appointments with existing customers.
  • Maintain strong follow-up with clients to encourage repeat business and referrals.
  • Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.
  • Collaborate with the service, sales, and finance departments to ensure seamless transactions.
  • Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.

Benefits

  • Generous pay program with salary and bonuses
  • Employer-paid Medical Insurance
  • Dental & Vision Coverage
  • Voluntary Life Insurance
  • 401k program with company match
  • Employee vehicle purchase program
  • Employee discounts on parts and service
  • Weekly pay periods
  • Paid Holidays
  • Vacation and Sick paid time off
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