Portfolio Sales Manager

Garavel Chrysler Jeep Dodge Ram•Norwalk, CT

1d•Onsite

About The Position

Garavel Chrysler Jeep Dodge Ram is seeking a motivated and customer-focused Upgrade Concierge to join their dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. This is a great opportunity to expand your sales career with the dealership.

Requirements

Full time availability.
Must be at least 18 years old.
A valid driver’s license and acceptable driving record.
Ability to work independently while contributing to a team environment.
Honesty, empathy, and exceptional communication skills.
Comfortable engaging with customers face-to-face in a service drive setting.
Strong organizational and follow-up skills with attention to detail.
Squeaky clean driving record
Tremendous work ethic
Solid organizational skills
Enthusiasm
Honesty
Friendly personality

Nice To Haves

Previous sales experience preferred, but strong customer service or relationship-building experience okay!
Proficiency with CRM tools a plus

Responsibilities

Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.
Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.
Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.
Schedule and conduct VIP appointments with existing customers.
Maintain strong follow-up with clients to encourage repeat business and referrals.
Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.
Collaborate with the service, sales, and finance departments to ensure seamless transactions.
Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.