About The Position

Apple is seeking a proactive, resourceful, and detail-oriented Program Manager and Analyst for the AppleCare Project Portfolio Management (PPM) team. The role contributes to capital planning cycles and operational governance across Integrated Technology Planning (ITP) and organizational reporting. The position guides business tracks through the capital planning lifecycle, coordinates project idea intake, evaluates submissions, and facilitates weekly planning forums. It also stewards governance programs, including contractor purchase-order tracking, cost-savings and innovation initiatives, post-project lessons-learned reviews, and the annual Enfold compliance audit. The Program Manager and Analyst partners with product owners on testing and user validation for Stratosphere, Apple's internal portfolio management platform, and identifies opportunities to apply emerging technologies and modern tools to improve workflows, automation, and operational efficiency. The role serves as a central point for consistency, accountability, and operational excellence within the AppleCare PPM team.

Requirements

  • 3–5+ years of experience in project or program management, PMO operations, or business process re-engineering, ideally supporting technology or business operations teams.
  • Demonstrated ability to lead cross-functional planning cadences, guide stakeholders through idea entry and evaluation, and shepherd proposals through multi-stage approval funnels.
  • Hands-on experience establishing or managing governance processes, compliance audits, or continuous improvement programs.
  • Experience tracking and reconciling contractor purchase orders and spend against allocations.
  • Strong data-analysis proficiency and practical experience testing, validating, or driving adoption of enterprise portfolio tools.
  • Excellent verbal, written, and presentation skills, including the ability to synthesize complex operational updates and facilitate productive meetings.
  • Ability to influence cross-functional partners across global regions and time zones.
  • Strong attention to data integrity and structured organization, with the ability to maintain momentum across concurrent work streams in a fast-paced environment.
  • BS/BA degree or equivalent practical experience.

Nice To Haves

  • Experience with annual capital planning or resource allocation workflows.
  • Ability to clearly describe complex processes through written documentation.
  • Comfort navigating ambiguity and balancing operational governance with agile execution.
  • Interest in exploring emerging technologies and productivity tools to automate and optimize team workflows.

Responsibilities

  • Guide business tracks through the capital planning lifecycle.
  • Coordinate project idea intake and evaluate project submissions.
  • Facilitate weekly planning forums and support cross-functional planning cadences.
  • Track contractor purchase orders and related spending against allocations.
  • Manage cost-savings and innovation initiatives.
  • Lead post-project lessons-learned reviews.
  • Coordinate the annual Enfold compliance audit.
  • Partner with product owners to test and validate users' experience with Stratosphere, the internal portfolio management platform.
  • Identify opportunities to integrate emerging technologies and modern tools into daily workflows to improve automation and operational efficiency.
  • Support operational governance and organizational reporting across Integrated Technology Planning and the AppleCare PPM team.
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