Sr. Program & Technology Portfolio Analyst

Baptist Health System, Inc. • Akron, OH

1d • Hybrid

About The Position

The Sr. Workday/UKG Technology Enablement & Training Specialist leads training, communication, adoption, and change management activities for enterprise technology initiatives, primarily involving Workday, UKG, and related workforce management systems. The role connects Information Services, Human Resources, operational departments, enterprise users, and end users to support adoption of technology solutions and business process changes across the organization.

The Specialist develops and delivers training programs and learning materials, assesses training needs, designs learning strategies, facilitates instructor-led and virtual sessions, develops eLearning content, and creates user documentation. The role supports readiness for system implementations, upgrades, optimizations, and process improvements, and works with HR leaders, IT teams, managers, staff, and other stakeholders to improve technology proficiency and consistent use of enterprise systems and workflows.

Working with project teams, application analysts, HR stakeholders, IT and operational leaders, enterprise users, and subject matter experts, the Specialist identifies change impacts, adoption risks, and training requirements throughout the project lifecycle. The role develops communication plans, stakeholder engagement strategies, and adoption campaigns, and helps employees understand technology initiatives and transition to future-state processes. It also advises HR, IT, operational, finance, and procurement teams on training, user adoption, and technology enablement practices.

The Senior Specialist leads complex training, change communication, and adoption activities for enterprise-wide business systems and process transformations. The position operates with a high degree of independence and applies advanced judgment, execution discipline, and continuous improvement to change initiatives of significant scope and visibility.

Requirements

• Strong knowledge of Workday, UKG, and enterprise workforce management systems.
• Proven experience developing and delivering training programs, creating training content, and executing training strategies for enterprise technology platforms.
• Experience using learning management systems, eLearning platforms, and training development tools to support organizational learning initiatives.
• Experience leading change management, user adoption, and enterprise-wide communication efforts for technology implementations and business process transformations.
• Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end-user resource development.
• Excellent written, verbal, presentation, and facilitation skills, with the ability to engage stakeholders at all levels of the organization.
• Ability to partner effectively with HR, IT, operational leaders, and enterprise users to support technology adoption and organizational readiness.
• High School Diploma required.

Nice To Haves

• Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management.
• Bachelor’s Degree preferred.
• Workday, UKG, ATD, SHRM, Prosci, or other relevant certifications preferred.

Responsibilities

• Develop and deliver training programs for Workday, UKG, and enterprise applications using instructor-led, virtual, and self-paced learning methods.
• Lead technology adoption, communication, and change management initiatives supporting enterprise-wide system implementations, upgrades, and optimizations.
• Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption.
• Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation.
• Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement.
• Identify change impacts, adoption risks, and training requirements throughout the project lifecycle.
• Develop targeted communication plans, stakeholder engagement strategies, and adoption campaigns.
• Support employees in understanding technology initiatives and transitioning to future-state processes.
• Advise HR, IT, operational, finance, and procurement teams on training, user adoption, and technology enablement practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED