Portfolio Manager

LabConnect • Johnson City, TN

2d • Onsite

About The Position

The Portfolio Manager is responsible for the integrated oversight and delivery health of a defined portfolio of studies, ensuring consistency, quality, and operational alignment across projects. This role provides portfolio-level governance, performance visibility, and risk management, identifying systemic issues and driving corrective actions to protect delivery outcomes. The Portfolio Manager leads portfolio-level client governance, consolidating performance insights, trends, and risks across studies. Acting as the primary escalation point for cross-study issues, the Portfolio Manager ensures effective coordination between Project Managers, functional leaders, and client stakeholders to maintain delivery stability and predictability. This role operates within a defined governance model that distinguishes execution ownership (Project Manager), portfolio delivery control (Portfolio Manager), and strategic partnership ownership (Alliance Manager).

Requirements

• Bachelor’s degree (B.A./B.S.) from a four-year college or university required.
• Minimum of three years of experience in clinical research, central laboratory operations, portfolio/program management, or related field required.
• Experience in customer service and client relationship management is required.
• Strong ability to interpret technical procedures, regulations, and clinical trial requirements.
• Ability to write reports and present information clearly to clients and internal leadership.
• Strong analytical skills, including the ability to calculate and interpret operational metrics.
• Ability to manage complex problems in dynamic, multi-study environments.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
• Excellent organization, communication, interpersonal, and conflict resolution skills.
• Strong stress management skills and ability to perform under pressure.

Nice To Haves

• Experience interpreting KPIs and operational performance data preferred.

Responsibilities

• Ensure alignment, communication, and consistency across all active and upcoming studies associated with assigned client portfolios.
• Develop and maintain portfolio level tools, templates, dashboards, communication plans, and governance materials.
• Track and analyze service delivery of KPIs, identify trends, and collaborate with leadership on improvement plans.
• Lead regularly scheduled governance meetings with clients to review program plans, KPIs, risks, and opportunities for improvement and growth.
• Monitor quality, timelines, risks, dependencies, and resources across each portfolio.
• Oversee communication pathways across internal teams, clients, and external partners to ensure clarity and continuity.
• Facilitate proactive identification and resolution of portfolio wide risks, challenges, or recurring issues.
• Manage pathways for issue escalation between client stakeholders, study teams, and internal leaders.
• Partner with business development from bid defense through long-term account strategy, ensuring client needs are met.
• Establish trusted relationships with client decision makers as a senior operational and strategic point of contact.
• Support unique client requests by championing and developing cross-functional service solutions with operational leaders.
• Represent the organization at client and/or investigator meetings, including periodic client visits.
• Provide strategic guidance, mentorship, and coaching to project teams delivering within the portfolio.
• Translate novel client or study requirements into creative, scalable operational solutions.
• Offer performance feedback to functional leads and operational team members to support continuous improvement.
• Perform other related duties and tasks as assigned.

Benefits

• We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior