Portfolio Manager, Federal (R-00244)

True Zero Technologies

13d

About The Position

The Portfolio Manager is responsible for the overall performance, delivery, growth, customer relationship management, and personnel leadership of an assigned portfolio of federal customers, programs, projects, and contracts. This role serves as the primary business owner for the assigned customer group, ensuring successful program execution, contract compliance, financial performance, customer satisfaction, account growth, and effective management of assigned personnel.

Reporting to the Federal Services Director, the Portfolio Manager provides leadership and oversight across programs and projects, oversees Program/Project Managers and technical delivery teams, and works closely with contracts, finance, recruiting, HR, and business development. The role is accountable for successful delivery of current work and expansion of the account through new and existing opportunities, and serves as the first-line supervisor for assigned account resources.

The position targets 50% billable utilization through direct customer delivery responsibilities, with remaining capacity devoted to portfolio management, personnel leadership, customer relationships, and account growth. Utilization expectations may be adjusted in coordination with the Federal Services Director based on portfolio size, operational demands, and business priorities.

Requirements

• Bachelor’s or master’s degree in Engineering, Computer Science, Management Information Systems (MIS), or a related field.
• 7–10+ years of experience, including at least 3 years managing consulting or professional services resources/teams and/or managing federal programs.
• Ability to balance direct, billable customer delivery responsibilities with portfolio leadership, personnel management, financial oversight, and business development.
• In-depth knowledge of security domains such as cloud, endpoint, risk management, and compliance.
• Familiarity with frameworks such as NIST, CIS Controls, ISO 27001, HIPAA, and PCI-DSS.
• Experience with project management methodologies and tools.
• Strong communication, leadership, organizational, and relationship-building skills.
• Ability to hold a federal security clearance.

Nice To Haves

• Industry certifications such as CISSP, CISM, CISA, or PMP are strongly preferred.
• Experience building or scaling a Professional Services/Engineering Team.
• Background in fast-paced consulting environments.

Responsibilities

• Provide executive oversight of programs, projects, and task orders within the assigned customer portfolio.
• Ensure projects are delivered on schedule, within budget, and in accordance with contractual scope and customer expectations.
• Establish and monitor project plans, milestones, staffing requirements, risks, dependencies, and corrective actions.
• Ensure contractual deliverables are complete, accurate, high quality, and submitted on time.
• Identify and escalate delivery, staffing, financial, or customer risks, and drive issues through resolution.
• Maintain relationships with customer leadership and serve as the primary customer program escalation point.
• Capture program successes and performance metrics to support business development.
• Supervise assigned employees, providing day-to-day leadership, coaching, guidance, and performance management.
• Set performance expectations, conduct one-on-one meetings and evaluations, and provide constructive feedback and recognition.
• Support employee development, training, certifications, career growth, and retention.
• Address employee performance or conduct issues in coordination with HR and Delivery leadership.
• Review and approve timecards, leave requests, and other personnel actions in accordance with company policies and contract requirements.
• Monitor employee utilization, workload, assignment status, and availability.
• Participate in recruiting, interviewing, hiring, onboarding, assignment, promotion, and offboarding activities.
• Maintain communication with employees at customer locations or in remote environments and coordinate staffing transitions and succession planning.
• Develop and execute an account growth strategy; identify opportunities to expand programs through additional scope, task orders, contract vehicles, and adjacent requirements.
• Establish and track account goals for revenue, backlog, funded work, and team/headcount growth.
• Partner with business development and capture teams to identify, qualify, shape, and pursue opportunities.
• Monitor customer priorities, budgets, acquisition strategies, upcoming procurements, and competitive activity; translate growth opportunities into staffing forecasts.
• Serve as the senior point of contact and trusted partner for key customer stakeholders, maintaining relationships with government program leadership, contracting stakeholders, and technical leaders.
• Conduct customer engagements and account reviews, monitor satisfaction, address performance concerns, and communicate evolving mission objectives to delivery teams.
• Oversee contractual requirements, including scope, funding, period of performance, labor categories, staffing, deliverables, and reporting obligations.
• Partner with Contracts and Finance to ensure compliance with contract terms and applicable company and government requirements.
• Monitor funding, burn rates, ceilings, option periods, and other contractual milestones; coordinate updates to TZT Unanet details with Finance.
• Ensure personnel are aligned to authorized labor categories, work locations, and contract requirements and understand applicable customer, security, timekeeping, and company requirements.
• Maintain accountability for account and program financial performance; review revenue, utilization, costs, margins, forecasts, and other indicators.
• Maintain approximately 50% individual billable utilization while balancing portfolio management, supervision, and business development responsibilities.
• Ensure employee and subcontractor timekeeping is accurate, timely, and charged to authorized codes; review and approve assigned personnel timekeeping.
• Support timely and accurate customer invoicing, resolve billing issues, and coordinate revenue and staffing forecasts with Finance.
• Identify financial or operational variances and implement corrective actions.
• Establish and maintain an account-level performance scorecard; track and report revenue, margin, staffing, utilization, vacancies, deliverables, customer satisfaction, invoices, funding, burn, and growth pipeline.
• Provide account performance reports and forecasts to the Federal Services Director and maintain visibility into risks, issues, opportunities, and corrective actions.
• Provide leadership to Program Managers, Project Managers, technical leads, and other delivery personnel; build a cohesive account team with clear accountability.
• Coordinate staffing forecasts and critical-position hiring with Recruiting and HR; address staffing, retention, performance, and succession needs.
• Promote accountability, communication, collaboration, and consistent delivery practices; mentor employees and develop future leaders.
• Produce engagement delivery plans, staffing plans, status reporting, utilization and capacity forecasts, and engagement financial reporting.
• Develop SOWs, change orders, contract-compliance documentation, team development plans, performance reviews, and certification/upskilling roadmaps.
• Contribute to delivery methodologies, templates, service catalogs, SOPs, thought-leadership outputs, and representation at events.

Benefits

• Competitive salary, paid twice per month, plus an annual performance bonus tied to segment results.
• True Zero covers 100% of medical premiums.
• Companywide new business incentive programs.
• Contribution incentives for white papers, blog posts, internal webinars, and similar contributions.
• Three weeks of PTO to start and 11 paid holidays annually.
• 401(k) with 100% company match on the first 4%.
• Monthly reimbursement of cell phone and home internet costs.
• Paternity and maternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior