Sr Portfolio Manager (R-00248)

True Zero Technologies

About The Position

The Sr Portfolio Manager provides executive oversight of programs, projects, and task orders across an assigned customer portfolio. The role is accountable for delivery performance, customer relationships, personnel leadership, account growth, contractual compliance, financial and operational management, and portfolio reporting. It also maintains approximately 50% individual billable utilization through customer engagement or program delivery while balancing portfolio leadership, supervision, and business development responsibilities. The position serves as the senior point of contact for key customer stakeholders and the first-line supervisor for assigned employees. It leads account planning and growth, coordinates staffing and recruiting, monitors program and contract performance, and develops a cohesive delivery team. Key outputs include engagement delivery and staffing plans, forecasts, financial reporting, contract documentation, employee development plans, delivery practices, and thought-leadership contributions. True Zero offers a competitive salary paid twice per month, an annual performance bonus tied to segment results, companywide new business incentives, contribution incentives, medical coverage with premiums fully covered by the company, paid time off and holidays, a 401(k) match, monthly cell phone and home internet reimbursement, and parental leave. True Zero Technologies is an Equal Opportunity Employer.

Requirements

Bachelor’s or master’s degree in Engineering, Computer Science, Management Information Systems (MIS), or a related field.
7–10+ years of experience, including at least 3 years managing consulting or professional services resources or teams and/or managing federal programs.
Ability to balance billable customer delivery with portfolio leadership, personnel management, financial oversight, and business development.
In-depth knowledge of security domains such as cloud, endpoint, risk management, and compliance.
Familiarity with frameworks such as NIST, CIS Controls, ISO 27001, HIPAA, and PCI-DSS.
Experience with project management methodologies and tools.
Strong communication, leadership, organizational, and relationship-building skills.
Ability to hold a federal security clearance.

Nice To Haves

Industry certifications such as CISSP, CISM, CISA, or PMP.
Experience building or scaling a Professional Services or Engineering Team.
Background in fast-paced consulting environments.

Responsibilities

Provide executive oversight of programs, projects, and task orders in the assigned customer portfolio, ensuring delivery on schedule, within budget, and within contractual scope and customer expectations.
Establish and monitor project plans, milestones, staffing needs, risks, dependencies, and corrective actions; ensure deliverables are accurate, complete, high quality, and timely.
Identify and resolve or escalate delivery, staffing, financial, and customer risks; serve as the primary program escalation point for customer leadership.
Capture program successes and performance metrics to support business development.
Supervise assigned employees, providing day-to-day leadership, coaching, performance management, regular one-on-ones, evaluations, feedback, and recognition.
Support employee development, retention, recruiting, hiring, onboarding, assignment, promotion, offboarding, and succession planning; address performance or conduct issues with HR and Delivery leadership.
Review and approve timecards, leave requests, and personnel actions; monitor utilization, workload, assignments, and availability; maintain contact with employees at customer locations or in remote environments.
Develop and execute an account growth strategy; identify opportunities to expand programs and track revenue, backlog, funded work, and team growth goals.
Partner with business development and capture teams to qualify, shape, and pursue opportunities; monitor customer priorities, budgets, acquisition strategies, procurements, and competition; translate growth opportunities into staffing forecasts.
Serve as the senior customer point of contact, build stakeholder relationships, conduct account reviews, monitor satisfaction, address concerns, and ensure delivery teams understand customer priorities.
Oversee contractual requirements, funding, period of performance, labor categories, staffing, deliverables, and reporting; coordinate with Contracts and Finance on compliance and contract administration.
Monitor contract funding, burn rates, ceilings, option periods, and milestones; coordinate updates to TZT Unanet details and ensure personnel comply with labor-category, location, security, timekeeping, and other requirements.
Manage account and program financial performance, reviewing revenue, labor utilization, costs, margins, forecasts, and performance indicators; maintain approximately 50% individual billable utilization.
Ensure accurate and timely employee and subcontractor timekeeping, review customer invoicing, resolve billing issues, coordinate forecasts with Finance, and implement corrective actions for variances.
Establish an account-level performance scorecard and report metrics including revenue, margin, staffing, utilization, vacancies, deliverables, customer satisfaction, invoices, funding, burn, and growth pipeline.
Provide account performance reports and forecasts to the Federal Services Director and maintain visibility into risks, issues, opportunities, and corrective actions.
Lead Program Managers, Project Managers, technical leads, and other delivery personnel; establish accountability, coordinate staffing with Recruiting and HR, mentor future leaders, and foster customer service, operational excellence, professional development, and accountability.
Produce engagement delivery and staffing plans, status reporting, capacity forecasts, engagement financial reporting, SOWs, change orders, compliance documentation, team development plans, performance reviews, certification roadmaps, delivery methods and templates, and thought-leadership outputs.

Benefits

Competitive salary paid twice per month
Annual performance bonus tied to segment results
Companywide new business incentive programs
Contribution incentives for white papers, blog posts, internal webinars, and similar contributions
Medical coverage with 100% of medical premiums covered by True Zero
Three weeks of PTO to start
11 paid holidays annually
401(k) with 100% company match on the first 4%
Monthly reimbursement of cell phone and home internet costs
Paternity and maternity leave