Portfolio Manager (Katy, TX)

WB•Katy, TX

19h

About The Position

The Portfolio Manager oversees the day-to-day financial, administrative, maintenance, and sales operations of a portfolio of communities. The role is responsible for accounting across multiple communities, meeting company standards, and delivering above-average customer service. The Portfolio Manager works to maintain occupancy, meet lease-up goals, promote resident satisfaction, manage maintenance and property readiness, and increase revenue while controlling expenses. The position includes working with residents, prospective residents, board members, vendors, contractors, service providers, and internal teams. The Portfolio Manager uses property management software to monitor unit availability and resident data, and supports leasing, reporting, financial operations, marketing, and community maintenance. The role requires a varied schedule, including weekends and some holidays, as needed to serve current and prospective residents.

Requirements

High school diploma or GED required.
At least 5 years of progressive residential property management experience, focused on Build-to-Rent.
At least 2 years of leadership experience, including team management and development.
REIT or investor ownership experience, with the ability to drive results proactively.
Strong leadership experience and a proven track record of successful portfolio management.
Excellent communication skills and the ability to build positive tenant relationships.
Familiarity with property management software and relevant regulations.
Ability to work a flexible schedule and effectively manage workload.
Ability to access, input, and retrieve information from a computer or electronic device.
Strong organization, coordination, and project management skills.
Effective written and verbal communication skills in English.
Ability to lift or move items up to 25 pounds and to walk, sit, or stand for extended periods.
Availability to work a varied schedule, including weekends and some holidays, as required.

Nice To Haves

Licensed Texas realtor agent or broker strongly preferred.
Bachelor's degree preferred.

Responsibilities

Maintain community occupancy by retaining residents and marketing the community to attract new residents.
Ensure lease-up goals for lease-up communities are met or exceeded in accordance with the budget and ownership timeline.
Lead leasing efforts in response to market changes and create and communicate sales and marketing plans.
Promote resident satisfaction through ongoing communication, addressing concerns, and providing service.
Ensure service requests are completed and oversee community maintenance tasks.
Complete community reporting, including financial and marketing reports, in a timely manner.
Implement and oversee preventative maintenance programs and manage vacant home statuses.
Analyze market trends, identify potential impacts on community performance, and develop corresponding marketing plans.
Oversee lease and HOA enforcement and communicate with board members.
Approve vendor, contractor, and service provider invoices and manage communication among the parties.
Conduct daily financial transactions and tasks related to community financial operations.
Use property management software to track unit availability and resident data and improve existing programs.
Ensure properties meet company standards and prepare units for leasing.
Handle prospective resident inquiries, schedule property tours, and assist with lease agreements and move-in processes.
Maintain resident files and assist with service requests.
Promote positive resident relations and respond promptly to concerns.
Adhere to company policies and safety rules.
Increase revenue while controlling expenses, including revenue collections and delinquency control.
Perform other duties as assigned.