Portfolio Manager Central/East

Simple Solutions•Jacksonville, FL

39d•$200,000 - $400,000

About The Position

The Portfolio Manager leads a high-performing team of Program and Project Managers to ensure the successful delivery of complex, high-impact client programs that drive strategic business outcomes at scale. This role provides portfolio-level oversight across multiple concurrent delivery engagements, ensuring consistent governance, operational excellence, stakeholder alignment, and financial accountability across the entire book of business. Beyond portfolio leadership, this role serves as a force multiplier — elevating the capabilities of Strategic Program Managers through active mentorship, coaching, and the cultivation of a delivery culture rooted in collaboration, accountability, and continuous improvement. The ideal candidate brings deep experience leading leaders, managing large and diverse program portfolios in a client-facing environment.

Requirements

Bachelor’s degree in business management, engineering or related field; Advanced degree or MBA preferred.
PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment
Strong leadership skills, strategic thinking abilities, and a proven track record of successfully managing complex project portfolios.
Ability to lead multi-disciplinary teams to ensure effective project execution and portfolio management.
Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.
Excellent written and verbal communications skills including the ability to communicate complex ideas and information to different audiences and levels.
Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).
Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.
Candidates must demonstrate strong alignment with company core values, high emotional intelligence (EQ), accountability and ownership mindset, professional executive presence, trusted advisor mentality, strong relationship-building skills, clear, confident communication, collaboration and team-first approach, and ability to professionally represent the brand with customers.
Ability to operate in ambiguous environments
Client-facing experience
Executive stakeholder management
Business outcome focus
Ability to challenge respectfully and influence decisions
Experience guiding customers vs simply taking direction
Ability to manage portfolios tied to business goals
Ability to prioritize investments and resources
Ability to provide executive visibility
Ability to identify risks across programs
Ability to drive customer value realization
Ability to own project execution from start to finish
Ability to maintain strong customer communication
Ability to drive accountability

Nice To Haves

Advanced degree or MBA preferred.
PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
Consulting firms
Professional services organizations
Enterprise customer environments
Technology transformation programs
Infrastructure experience
Cloud experience
Data center experience
Digital transformation experience
Security experience
Enterprise IT programs experience

Responsibilities

Owns end-to-end portfolio oversight, ensuring the intake, tracking, and execution of projects align with organizational priorities and measurable business outcomes.
Works closely with Clients to prioritize projects based on business value, resource constraints, and risk considerations — maintaining clarity and momentum across a dynamic work environment.
Establishes and maintains project governance processes and standards that ensure consistency, transparency, and accountability across the portfolio.
Manages resource allocation across the portfolio, ensuring alignment to strategic priorities and operational needs.
Builds trusted partnerships with Client stakeholders, partners, project managers, engineers, and field teams to monitor portfolio health and maintain alignment with organizational goals.
Facilitates recurring portfolio status meetings and cross-functional working sessions to drive decision-making and sustain program momentum.
Maintains clear, consistent communication on team workload, performance metrics, and program and/or project progress — translating complex information for audiences from field level to the Client.
Leverages strong interpersonal skills and emotional intelligence to influence outcomes, resolve friction, and champion collaboration across diverse stakeholder groups.
Oversees program managers developing and implementing project plans with disciplined attention to scope, schedules, resource requirements, and deadlines — operating effectively under tight time constraints.
Applies structured problem-solving practices to maintain portfolio momentum and remove delivery obstacles.
Proactively identifies and mitigates portfolio-level risks, issues, and critical dependencies before they impact delivery and leads escalation management and resolution planning across the portfolio.
Own portfolio-level financial performance including revenue forecasting, gross profit performance, utilization, backlog management, and margin improvement initiatives.
Establish strong operating rhythms with project managers and delivery leaders through portfolio reviews, risk reviews, financial reviews, and delivery health checks.
Ensure a high-quality client experience through proactive communication, accountability, and consultative engagement.
Establishes standardized mechanisms for workload tracking, risk monitoring, and performance reporting to provide real-time visibility into portfolio status.
Creates and delivers reporting and dashboards that synthesize portfolio health, team performance, and strategic insights for leadership and key stakeholders.
Anticipates operational needs and develops practical, business-aligned solutions that improve execution quality and stakeholder satisfaction.
Drives continuous process improvement efforts to maximize team efficiency, enhance project management practices, and increase value delivery across the portfolio.