Portfolio Manager

the Housing Authority of Snohomish County • Everett, WA

1d • Hybrid

About The Position

As a member of the Property Management leadership team, this position provides oversight of the day-to-day operations of an assigned housing portfolio. Most of the properties in HASCO’s portfolio have financing requirements and/or subsidized rent. This position may be performed in partnership with third party property management companies.

Requirements

• Ability to effectively manage and lead a team in a fast paced, deadline driven environment.
• Ability to read and interpret complex government rules and regulations.
• Maintain a thorough working knowledge of applicable federal, state and local regulations that may frequently change.
• Ability to establish, review and maintain necessary records and prepare clear, concise and complete required reports.
• Thorough and attentive to details; able to prioritize and multitask; proactive and detail-oriented.
• Ability to maintain organization in a changing environment.
• Exercise sound professional judgment.
• Establish and maintain effective working relationships with clients, service partners and HASCO staff.
• Effective troubleshooting skills.
• Able to identify problems, provide alternative solutions, and follow through to an effective resolution.
• Ability to work within program guidelines and regulations while maintaining an enthusiastic, energetic and motivated attitude.
• Valid Washington State Driver’s License and acceptable driving record at time of appointment and throughout employment are required in this position.
• Four years’ experience in a public or private corporation with increasing levels of responsibility or technical training including supervision and budget control; or any equivalent combination of education, advanced training and previous work experience that provides the required skills, knowledge and abilities.
• Strong computer skills especially Microsoft Excel, Outlook, SharePoint and Word.
• Ability to work effectively with specialized software applications.
• Ability to communicate clearly and effectively, both verbally and in writing, with people from a variety of cultural, economic and ethnic backgrounds; individuals with disabilities hindering communication; and individuals lacking fluency in verbal or written English.
• Exhibits diplomacy and effective listening skills when communicating with clients, landlords, service partners and HASCO staff members.
• Utilizes proper grammar, spelling, punctuation and composition.

Nice To Haves

• Experience working in property management preferred.
• Bachelor's Degree preferred.
• Relevant work experience may be substituted for educational requirements.

Responsibilities

• Reviews operating statements on a monthly basis to assure the agency is receiving expected financial results.
• Review Weekly Reports making decisions on property needs based on occupancy, delinquency, safety and major projects.
• When working with third party management companies, review and present bids to the Director for approval.
• If working within the internally managed portfolio, develops leases and/or rules and regulations required for operation of the complexes.
• When working with third party managed properties, will audit leases and/or rules and regulations in tandem with representatives from the property management companies.
• May issue legal notices and collaborates with the team to coordinate eviction actions.
• Inspect all exterior building components and units annually with the assigned team to regularly ensure they are maintained to HASCO standards.
• If working with the internally managed properties, will work with Maintenance to determine facility needs.
• Within the third-party managed portfolio, the property management companies manage maintenance and facility needs – incumbent may review reports related to these needs.
• Assists in the development of short- and long-term capital improvement plans for projects.
• Monitors compliance with financing requirements.
• Ensure WBARS or combined funder reports are in compliance with the regulatory agreements.
• Ensure lender responses are timely and accurate
• Basic knowledge of Manufactured Home Parks property management.
• Alerts the Director of Property Management to potential management problems including tenant disputes, criminal activity or community liaison issues.
• Will meet with third-party property management companies monthly when working within the third-party managed portfolio.
• Provides supervision, instruction and guidance to assigned staff, distributing work, conducting performance reviews and responding to personnel issues.
• Plans, schedules and coordinates the work of assigned staff.
• Work collaboratively with the Property Management team, third-party property management companies, and with HASCO departments by participating in team meetings, establishing clear communication, engaging in departmental projects and establishing strong working relationships.
• Master and remain current on rules and regulations for Property Management programs.
• If working within the internally managed portfolio, will work on implementing program and/or regulation changes.
• If working within the third-party managed portfolio, will review reports and help ensure the companies remain current on program rules and regulations.
• Maintains and revises forms and manuals as needed for internally managed properties.
• Assists employees in other departments by answering questions, locating information, and explaining procedures, policies and/or schedules.
• Coordinates the division’s activities with other programs in the department and other HASCO departments as appropriate.
• Performs all duties of subordinate level employees as required.
• Other assigned duties related to the general functions described above.
• Responsible for supervising assigned staff and providing back up supervision for other staff as needed.

Benefits

• Several options for medical/dental/vision coverage through the Public Employees Benefit Board (PEBB)
• 11 holidays
• two floating holidays
• a floating holiday week
• four weeks of Annual Leave the first year
• Washington State Retirement System (PERS)
• Life Insurance
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager