Portfolio Manager - Hybrid

PMO•Columbus, OH

4d•Hybrid

About The Position

Genesis10 is seeking a Portfolio Manager for a contract position with a Regional Financial Institution in Columbus, OH. This role provides delivery leadership and portfolio governance support for the Contact Center Technology organization, partnering directly with team leadership. The position coordinates strategic initiatives, executive reporting, capacity planning, financial management, roadmap execution, and governance activities across a diverse portfolio of transformation and production-support programs. The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability across multiple technology and vendor initiatives.

Requirements

7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership
Experience managing enterprise technology portfolios
Strong executive communication skills
Proven experience producing leadership materials and governance reporting
Experience with Agile, Waterfall, and hybrid delivery frameworks
Advanced proficiency with data platforms (Snowflake, SQL, ETL frameworks) and reporting tools (Tableau, Excel, Power BI)
Strong understanding of IVR systems, call routing, workforce optimization, and end-to-end customer journey analytics

Nice To Haves

Familiarity with Contact Center operations and AI initiatives
Experience with contact center technologies (Genesys preferred)

Responsibilities

Manage enterprise Contact Center and AI transformation portfolios
Maintain integrated roadmaps across strategic initiatives
Track portfolio health, milestones, dependencies, risks, and financials
Drive portfolio prioritization discussions and investment decisions
Facilitate executive governance reviews and steering committee meetings
Prepare executive-level presentations and status updates
Develop quarterly business reviews (QBRs)
Create leadership dashboards and performance scorecards
Deliver concise updates for senior leadership and executive stakeholders
Coordinate annual planning and funding activities
Support business case creation and staffing models
Manage capacity planning and resource forecasting
Track vendor engagements and delivery commitments
Facilitate cross-functional collaboration between Product, Operations, Architecture, Development, Testing, Cybersecurity, and Vendors
Monitor budget performance
Track project burn rates and forecasts
Support contractor and staffing requests
Maintain resource plans for strategic initiatives

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)