Portfolio Director – Affordable Housing Leadership

Aeon•Minneapolis, MN

1d•Onsite

About The Position

Aeon is seeking an experienced Portfolio Director to provide senior leadership for a portfolio of affordable and supportive housing communities across the Twin Cities. The role has broad independent judgment and decision-making authority over property operations, financial performance, talent management, and strategic initiatives. The Portfolio Director reports to Aeon’s Senior Director of Property Management and works closely with leaders in Asset Management, Compliance, Maintenance, Resident Services, Finance, and Development. The Portfolio Director leads, coaches, and mentors Property Managers and site teams; builds leadership capability and supports succession; and fosters accountability, collaboration, continuous improvement, and exceptional resident service. The role establishes operational priorities, monitors property and portfolio performance, resolves complex issues, and implements strategies to improve occupancy, compliance, financial results, and resident satisfaction. It also partners with Property Managers and Asset Management on budgets, forecasts, and long-term financial plans while balancing financial responsibility with housing quality and resident needs. The position builds relationships with residents, service providers, and community partners; supports inclusive and welcoming communities; and exercises sound judgment in sensitive resident, operational, legal, or community matters. The Portfolio Director also helps shape operational strategy, organizational initiatives, change management, and continuous improvement across Aeon’s portfolio. This is a full-time, in-person position based at Aeon’s Central Office in Minneapolis, with at least four days per week on-site at Aeon properties and no more than one day per week at the Central Office, unless business needs require otherwise. Limited remote work may be approved occasionally. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility for occasional resident events, community activities, meetings, or other property responsibilities. Candidates must reside in the Twin Cities metro area or plan to relocate before starting. The annual pay range is $95,000–$120,000, depending on experience and skillset.

Requirements

At least 5 years of demonstrated success leading property management teams as a Regional Manager, Portfolio Manager, Area Manager, or in a similar senior-level capacity.
Demonstrated success managing multiple properties and portfolios of 400 or more apartment homes.
Strong understanding of affordable housing operations, including federally assisted programs and regulations such as LIHTC, Project-Based Section 8, HOME, or similar programs.
Proven success leading, coaching, and developing Property Managers and onsite teams, including managing performance, difficult employee relations matters, organizational change, and professional development.
Demonstrated ability to build trusted relationships with residents, employees, vendors, service providers, and community partners.
Strong communication, conflict resolution, and relationship-building skills.
Ability to create inclusive team environments where employees feel supported, valued, and empowered.
Self-awareness, emotional intelligence, and personal accountability, including willingness to seek and apply feedback, acknowledge mistakes, and grow as a leader.
Integrity, humility, and accountability, including taking ownership of decisions and outcomes and empowering others while holding them accountable.
Demonstrated success managing budgets, financial performance, forecasts, and operational metrics with attention to detail and follow-through.
Ability to analyze data, identify trends, solve complex problems, and implement effective solutions.
Results-oriented approach that balances operational goals, financial responsibility, resident needs, and organizational priorities.
Experience improving underperforming properties through strategic planning, operational execution, financial analysis, coaching, and accountability.
Resourcefulness, problem-solving ability, relationship-building skills, and commitment to Aeon’s mission.
Cultural competence and ability to build effective relationships across diverse communities while recognizing and valuing differing experiences, perspectives, and needs.
Valid driver’s license, vehicle insurance, and regular access to reliable transportation.
Ability to remain stationary for extended periods while working at a computer and attending meetings.
Ability to operate standard office equipment, including computers, phones, printers, and other office technology.
Ability to move throughout the office and travel to and through assigned properties for meetings, tours, inspections, and other job-related activities, including navigating stairs in buildings without elevators and uneven surfaces.
Ability to reach, bend, stoop, and access files, storage areas, office equipment, and supplies.
Ability to lift, carry, push, or move materials weighing up to 15 pounds.
Ability to communicate effectively verbally and in writing, in person, by telephone, and through virtual communication platforms.
Ability to work in indoor environments with moderate noise, including offices, occupied residential communities, meetings, and community events.
Must reside in the Twin Cities metro area or plan to relocate before the start date.
Ability to travel to properties for urgent or unplanned matters and scheduled site visits, trainings, and meetings when working remotely.

Nice To Haves

Experience working with individuals and communities impacted by poverty, mental health challenges, substance use, trauma, or housing instability.
Commitment to learning and participating in Aeon’s diversity, equity, and inclusion efforts.

Responsibilities

Lead, coach, and develop Property Managers and site teams across a portfolio of affordable and supportive housing communities.
Build a culture of accountability, collaboration, continuous learning, professional growth, and exceptional resident service.
Identify leadership potential and support career development and succession across the portfolio.
Lead selection and hiring for assigned positions with the Talent Acquisition Manager, including making final hiring decisions for the assigned portfolio.
Coach Property Managers on effective and equitable hiring practices and support them in building strong teams.
Provide strategic oversight of property operations and establish priorities, allocate resources, and resolve complex operational issues.
Set expectations, monitor results, hold Property Managers accountable, and implement strategies to meet occupancy, financial, compliance, and resident satisfaction goals.
Analyze portfolio performance data, identify improvement opportunities, and implement operational strategies that strengthen property operations and resident outcomes.
Conduct regular property visits to evaluate performance, support accountability, and coach teams.
Establish and advance practices that improve consistency, efficiency, and service delivery across the portfolio.
Partner with Property Managers and Asset Management to develop, manage, and monitor annual budgets, forecasts, and long-term financial plans.
Analyze financial performance and operational trends, identify risks and opportunities, and recommend strategies to improve asset and portfolio performance.
Ensure properties operate within financial guidelines while balancing fiscal responsibility with commitments to residents and communities.
Support strategies that improve net operating income, preserve housing quality, and maintain long-term sustainability.
Build trusted relationships with residents, community partners, and service providers, and support teams in creating welcoming, inclusive communities.
Partner with Resident Services and community organizations to address challenges, strengthen connections, and support positive resident experiences.
Resolve complex or sensitive resident, operational, legal, or community concerns that could affect property operations, relationships, or Aeon’s reputation.
Collaborate with Asset Management, Compliance, Maintenance, Resident Services, Finance, and Development to address challenges and advance organizational priorities.
Partner with Property Operations leadership to shape strategy, improve operational systems, and implement solutions across the portfolio.
Support organizational initiatives, change management, and continuous improvement, and represent Aeon’s values and commitment to equitable, high-quality affordable housing.