Portfolio Director – Affordable Housing Leadership

Aeon•Minneapolis, MN

3d•$95,000 - $120,000•Onsite

About The Position

Aeon is seeking an experienced Portfolio Director to lead an assigned portfolio of affordable and supportive housing communities across the Twin Cities. This senior leadership role has broad independent judgment and decision-making authority over property operations, financial performance, talent management, and portfolio strategy. The Director is responsible for operational excellence, financial results, team development, and resident outcomes while balancing strong performance with a commitment to the people and communities Aeon serves. The Portfolio Director leads, coaches, and mentors Property Managers and site teams, builds leadership capability, and supports the development of future property management leaders. The role works closely with Asset Management, Compliance, Maintenance, Resident Services, Finance, Development, and other partners to address complex challenges and strengthen property performance. The Director also helps shape operational strategy and organizational initiatives, and supports high-quality housing experiences that contribute to resident stability, connection, and community well-being. The position reports to Aeon's Senior Director of Property Management. It is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility occasionally required for resident events, community activities, meetings, and property-related responsibilities. The role is in person, based at Aeon's Central Office in Minneapolis, with regular property and community visits. The Director is expected to spend at least four days per week on-site at Aeon properties and no more than one day per week at the Central Office, unless business needs require otherwise. Limited remote work may be approved occasionally. Candidates must reside in the Twin Cities metro area or plan to relocate before starting. The annual pay range is $95,000–$120,000, depending on experience and skillset. Aeon provides medical, dental, vision, life insurance, long-term disability, a retirement plan, generous paid time off, and an employee assistance program.

Requirements

At least 5 years of demonstrated success leading property management teams in a Regional Manager, Portfolio Manager, Area Manager, or similar senior-level capacity.
Experience managing multiple properties and portfolios of 400 or more apartment homes.
Strong understanding of affordable housing operations, including federally assisted housing programs and regulations such as LIHTC, Project-Based Section 8, or HOME.
Demonstrated success leading, coaching, and developing Property Managers and onsite teams, including performance management, difficult employee relations matters, organizational change, and professional development.
Demonstrated ability to build trusted relationships with residents, employees, vendors, service providers, and community partners.
Strong communication, conflict resolution, and relationship-building skills.
Ability to create inclusive team environments where employees feel supported, valued, and empowered.
Self-awareness, emotional intelligence, personal accountability, openness to feedback, and commitment to continued leadership growth.
Integrity, humility, and accountability, including taking ownership of decisions and outcomes and empowering others while holding them accountable.
Demonstrated success managing budgets, financial performance, forecasts, and operational metrics with strong attention to detail and follow-through.
Ability to analyze data, identify trends, solve complex problems, and implement effective solutions.
Results-oriented approach that balances operational goals, financial responsibility, resident needs, and organizational priorities.
Experience improving underperforming properties through strategic planning, operational execution, financial analysis, coaching, and accountability.
Resourcefulness, problem-solving ability, relationship-building skills, commitment to excellence, and commitment to Aeon's mission.
Cultural competence and ability to build effective relationships across diverse communities while recognizing and valuing the experiences, perspectives, and needs of residents, employees, vendors, and community partners.
Valid driver's license, vehicle insurance, and regular access to reliable transportation.
Ability to remain stationary for extended periods while working at a computer and attending meetings.
Ability to operate standard office equipment, including computers, phones, printers, and other office technology.
Ability to travel to and move throughout assigned properties, including conducting meetings, tours, and inspections; accessing offices, common areas, occupied and vacant apartments; using stairs in buildings without elevators; and navigating uneven surfaces.
Ability to reach, bend, stoop, and access files, storage areas, office equipment, and supplies.
Ability to lift, carry, push, or move materials weighing up to 15 pounds.
Ability to communicate effectively verbally and in writing, in person, by telephone, and through virtual platforms.
Ability to work in indoor environments with moderate noise, including offices, residential communities, meetings, and community events.
Must reside in the Twin Cities metro area or plan to relocate before starting.

Nice To Haves

Experience working with individuals and communities impacted by poverty, mental health challenges, substance use, trauma, or housing instability.
Commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Responsibilities

Lead, coach, and develop Property Managers and site teams across affordable and supportive housing communities, fostering accountability, collaboration, learning, and professional growth.
Build relationships with site leaders and provide guidance and support to help teams meet operational goals and deliver excellent resident service.
Identify leadership potential and support career development to strengthen Aeon's leadership pipeline.
Lead selection and hiring for assigned positions in partnership with the Talent Acquisition Manager, including making final hiring decisions for the assigned portfolio.
Interview, evaluate, and select candidates in accordance with Aeon's structured hiring process; mentor Property Managers in effective and equitable hiring practices.
Model inclusive leadership that fosters belonging, respect, and trust among employees, residents, service providers, and community partners.
Provide strategic oversight of the assigned portfolio and establish operational priorities, allocate resources, and resolve complex operational issues.
Set performance expectations, monitor results, hold Property Managers accountable, and implement strategies to meet occupancy, financial, compliance, and resident satisfaction goals.
Analyze portfolio data, identify improvement opportunities, and implement operational strategies that strengthen operations and resident outcomes.
Conduct regular property visits to assess performance, identify opportunities, ensure accountability, and coach teams.
Establish and advance best practices that improve consistency, efficiency, and service delivery across the portfolio.
Partner with Property Managers and Asset Management to develop, manage, and monitor annual operating budgets, forecasts, and long-term financial plans.
Analyze financial performance and operational trends, identify opportunities and risks, and recommend strategies to improve portfolio and asset performance.
Ensure properties operate within financial guidelines while balancing fiscal responsibility with Aeon's commitment to residents and communities.
Support strategies to improve net operating income, preserve housing quality, and maintain long-term sustainability.
Build trusted relationships with residents, community partners, and service providers through respect, responsiveness, and engagement with the communities Aeon serves.
Support property teams in creating welcoming, inclusive communities where residents feel valued and heard.
Partner with Resident Services and community organizations to address challenges, strengthen connections, and support positive resident experiences.
Use sound judgment to resolve complex or sensitive resident, operational, legal, or community concerns that may affect operations, relationships, or Aeon's reputation.
Collaborate with leaders across Asset Management, Compliance, Maintenance, Resident Services, Finance, and Development to address challenges and advance organizational priorities.
Partner with Property Operations leadership to shape strategy, improve operational systems, and implement effective portfolio-wide solutions.
Support organizational initiatives, change management, and continuous improvement efforts that advance Aeon's mission.
Represent Aeon's values and commitment to equitable, high-quality affordable housing.