Portfolio Delivery Manager

Bank of America•Charlotte, NC

About The Position

The Portfolio Delivery Manager leads Global Operations Emerging Technology’s (GOET) horizontal AI, data, and automation delivery programs. The role turns demand into sequenced, funded, and governed work, beginning with scaling AI agent delivery across Global Operations. It combines hands-on technical leadership with portfolio management: shaping use cases, determining whether AI or a deterministic solution is appropriate, evaluating enterprise agent-building platforms, and partnering with engineers to prototype and demonstrate approaches. The manager runs the portfolio’s operating rhythm, including intake, prioritization, governance, delivery metrics, executive reporting, and multi-year funding plans. The position works across business, technology, risk, compliance, and peer engineering teams to align delivery with Responsible AI expectations and enterprise standards. Leadership initially operates through a matrixed delivery team, with the opportunity to grow into direct people leadership. Success means delivering reusable AI solutions faster and more predictably, with clear priorities and few surprises.

Requirements

10+ years in technology delivery, portfolio management, product management, or solution engineering.
Experience leading multi-program portfolios in a complex, matrixed organization.
Hands-on technical depth in AI or GenAI solutions, including the ability to build demos and prototypes to validate approaches.
Experience using AI-assisted development tools, such as code assistants.
Experience delivering AI, ML, or automation solutions in a regulated environment, including risk and governance processes.
Strong executive communication skills and experience presenting to senior leadership.
Demonstrated financial management experience, including business cases, forecasting, and multi-year funding plans.
Experience leading cross-functional teams and influencing without direct authority.
Background coaching or mentoring technical and delivery staff.

Nice To Haves

Familiarity with enterprise AI and agent platforms, such as low-code agent builders, orchestration frameworks, LLM services, and tool-integration patterns.
Solution architecture or design background, with the ability to weigh build versus reuse versus buy.
Proficiency in Python or SQL.
Background in Global Operations, Shared Services, Data, or Analytics.
Experience driving process transformation and operational excellence.

Responsibilities

Direct and lead a delivery team aligned to a portfolio and mentor Delivery Leads.
Manage and improve portfolio operations and governance, escalating and resolving risks and roadblocks quickly.
Build relationships with business and technology executives across multiple organizations and with Compliance and Risk partners.
Work with stakeholders and leaders to define the vision and create a portfolio roadmap aligned with strategic goals.
Provide stakeholders and leaders with portfolio status and reporting on outcomes, delivery, risks, issues, and schedules.
Manage portfolio financials, Profit and Loss (P&L), and performance.
Ensure adherence to Enterprise Change Management standards.
Lead the horizontal AI and agent delivery program for Global Operations, from intake and triage through solution design, sizing, and production planning; redirect use cases better served by deterministic solutions.
Evaluate enterprise AI and agent-building platforms and drive adoption; use hands-on prototypes and demos with engineering partners to validate approaches and speed decisions.
Own annual and multi-year portfolio funding plans and business cases, and coordinate delivery across peer technology teams and AI governance processes.