Portfolio Administrator

ASPIRIANT LLC•Austin, TX

9d•Hybrid

About The Position

The Portfolio Administrator is part of Aspiriant’s Client Service Operations Team and works directly with Wealth Managers to implement and maintain client portfolios and respond to client needs and requests. The role involves significant direct contact with clients and requires polished client service skills. The administrator supports ultra-high-net-worth clients with complex portfolio needs, establishes and maintains client accounts, processes transfers, and helps ensure portfolio-related reporting and billing are completed accurately and on time. The role also contributes to team operations and process improvement. The administrator monitors shared email and workflow queues, manages tasks through completion, maintains client records in accordance with compliance policies, troubleshoots issues with internal partners and custodians, and develops expertise in Client Service Operations policies and procedures. The position is hybrid and is based in an office environment, with primarily sedentary work and routine computer use. Aspiriant is an independent, employee-owned wealth management firm that emphasizes collaboration, learning, and a balance between professional and personal life. The firm describes its culture as diverse, inclusive, and supportive of employees’ growth and contributions.

Requirements

Strong knowledge of Microsoft Word and Excel.
Excellent written and verbal communication skills, including the ability to communicate needs clearly and professionally.
Strong organization skills and ability to manage multiple tasks simultaneously.
High attention to detail and accuracy.
Ability to collaborate and mentor and assist teammates.
Genuine interest in serving and caring for others.
A bachelor’s degree or equivalent experience in business, accounting, finance, economics, or a related field; the employer will consider combinations of experience and education that provide the necessary knowledge, skills, and abilities.
At least five years of client service experience.

Nice To Haves

Knowledge of or experience with Black Diamond and Salesforce.
Client service experience in financial services or at an investment management firm.
Team lead or people management experience.
Single- or multi-family office experience.
Experience with private investments.

Responsibilities

Respond promptly and professionally to a high volume of requests from clients and Wealth Managers.
Monitor a shared email inbox and Business Process workflow queue as part of a team of three to five people.
Support client service teams working with ultra-high-net-worth clients who have complex portfolio needs.
Take initiative and manage tasks from start to finish.
Communicate positively and effectively with teammates in person, through instant messaging, and by email.
Establish accounts for new and existing clients and process account and asset transfers from various custodians.
Maintain client accounts, including handling cash needs, address changes, and additional account features.
Generate and review quarterly performance reports, tax reports, and investment management fee bills, ensuring timely processing.
Build and maintain relationships with clients and Wealth Managers across the firm.
Troubleshoot and resolve complex issues internally and with custodians.
Become a subject matter expert on Client Service Operations policies and procedures.
Contribute to growth planning and process engineering by developing solutions to identified issues and proposing more efficient ways of working.
Maintain client documents and records in accordance with compliance policies, including filing hard copies and scanning documents.
Perform other duties as assigned.