Porter - RBC Gateway

Towne Park•Minneapolis, MN

7d•Onsite

About The Position

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump, general landscaping ,snow removal and lost vehicle assistance.

Requirements

Must be at least 18 years of age.
Must be able to pass a criminal background check, motor vehicle record and drug screen.
Must have a valid Driver's license.
One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
Ability to read and write Standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Nice To Haves

High school diploma or general education degree (GED) preferred.
Customer service experience preferred.

Responsibilities

Clean guest entrances/elevator landings in the entire garage each shift.
Empty all ash urns daily and trash receptacles at ½ full or higher.
Sweep all litter and cigarette butts in the common landing area.
Use a mop or power washer to eliminate any stains in the common area resulting from liquid spills.
Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth, including all pay on foot stations.
Maintain general cleaning of the garage with the use of a mobile garbage can, broom and dustpan, including all areas around and between all vehicles of any debris.
Eliminate any stains from all pillars and columns throughout the garage using a paint safe solution or power washer.
Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth.
Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth.
Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD.
Power wash any areas of the garage entrances and exits that need additional attention.
Perform general landscaping duties as needed and depending on season.
Perform snow removal from entrance or exit ramps and designated areas.
Apply salt/sand to walkways to prevent ground freeze-over.
Assist guests with directions and all other inquiries.
Stand while serving guests.
Provide information about the surrounding area as well as main attractions to guests as needed.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of customer financial and identifying information.