Safety Ambassador - RBC Amphitheatre

Live Nation Entertainment•Toronto, ON

12d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. Our Crew Members have a leading role in the service experience our guests have. SAFETY for crew members and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. Our commitment to EFFICIENCY is our way of staying well-organized. We are looking for individuals to join us as we Create Once in a Lifetime Experiences for our Fans. This position is part of the new Safety Ambassador team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. We are seeking individuals with exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, and possess a positive "can-do" attitude, ready to work rain or shine.

Requirements

High School Diploma or equivalent preferred
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Position requires constant walking, climbing stairs and occasional sitting
Able to work outdoors (rain or shine), among crowds and in a loud environment
A passion for live events!
All crew members must be 18 years of age
Available for a variety of shifts, including; evenings, weekends and overnight

Nice To Haves

Experience in mental health, community services, and/or health and safety fields strongly preferred

Responsibilities

Assist with keeping the venue safe, clean and presentable to the guest
Identify guests in possible distress or experiencing a medical issue and liaise with medical staff to connect appropriate care
Proactively approach escalating situations to deescalate in a calm manner
Warn persons of rule infractions or violations of venue policies, preserve safety & order
Provide assistance to guests with special needs, such as helping with seat accommodations, or those who may be having a mental health episode
Guide guests to exits or provide other instructions or assistance in case of emergency
May assist in verifying staff credentials to generally restricted areas and examine tickets or VIP passes to verify authenticity
Assist patrons by giving directions to places inside or outside the venue
Lock-down of areas and access control duties for guest and artist safety
Help create a protective space for our fans that encourages reporting of incidents
May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue
Other duties as assigned