Porter - Porsche Bethesda

Sonic Automotive•North Bethesda, MD

About The Position

The Service Greeter/Porter moves service customer vehicles to support smooth, efficient traffic flow through the facility, improve customer convenience, and maintain an orderly service parking area. The role greets and assists customers, manages vehicles and parking in the service area, and helps maintain a clean and safe service drive. The position requires the ability to drive a manual/ stick shift vehicle.

Requirements

Ability to drive a manual/stick-shift vehicle.
Ability to perform each essential duty satisfactorily.
Authorization to work in the USA.
Ability to perform duties and responsibilities safely.
Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Valid driver license.

Responsibilities

Greet customers entering the service area in a friendly, professional manner, answer questions, and direct them to the appropriate person or location.
Determine whether customers have service appointments and record customer name, VIN, tag number, mileage, and existing vehicle damage during a walk-around.
Control service traffic flow and parking, assist with loaner vehicles as needed, and park vehicles after they have been written up.
Drive safely, report lot damage immediately, and meet the expectation of zero lot damage.
Retrieve customer vehicles from the cashier area for pickup, wait at the vehicle for customers, and thank them for their business.
Install disposable seat covers, steering wheel covers, floor mats, and ID tags in vehicles taken in for service.
Deliver keys and hard copies of repair orders to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
Keep the service drive area clean and safe, free of trash, water, leaves, and dirt.
Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
Make key tags for vehicles.
Maintain a professional appearance.
Follow company safety policies and procedures and immediately report all accidents to a manager or supervisor.
Perform other duties as assigned.