Porter - Service (60414)
About The Position
The Porter - Service role is a full-time position responsible for managing vehicle flow within the service department, including service stalls, service lane, service drive, and the service parking lot. This role involves working closely with service advisors to manage key tasks, move vehicles, maintain dealership display standards, and handle customer requests. The porter ensures vehicles are properly prepped for service (steering wheel cover, floor mat) and are ready for customer return after repairs, including the removal of these protective items before delivery. Additionally, the role includes maintaining the cleanliness of the service area and providing transportation for customers. Safety and adherence to company values are paramount.
Requirements
- High School diploma or equivalent.
- Excellent customer service and communication skills.
- Must be energetic and able to walk at a fast pace and stand for 8 hours a day.
- Must have a valid driver's license with a good driving record.
- Must be able to drive both automatic and manual transmission vehicles.
- Must be able to lift 50 pounds by self more than 50 with assistance.
- Must be able to tolerate harsh weather conditions: excessive heat and excessive cold.
- Must be able and willing to spend most of the day outdoors.
Responsibilities
- Manage vehicle flow in service stalls, service lane, service drive, and service parking lot.
- Work with service advisors to complete tasks such as keeping track of key tasks, driving vehicles from service stalls, and following dealership display standards.
- Field customer requests.
- Ensure each vehicle has a steering wheel cover and floor mat installed.
- Ensure customer vehicles are ready for return after service department repairs.
- Remove steering wheel cover and floor mats before service delivery.
- Clean driveway, sidewalks, and other areas as directed by management.
- Provide transportation for customers.
- Be alert of traffic flow to sales and service lots.
- Follow all company safety policies and procedures and immediately report all accidents to a manager.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
